Andrea Hardter Email & Phone Number

Montpelier, Vt, Us

Dallas, Us

Sterling, Massachusetts, Us

Canton, Massachusetts, Us

Grew the company from 7 to 43 locations and expanded into 6 states.Responsible for $53M in in annual revenue with full P&L responsibility; finished 2016 at 18% EBITDA and finished 2017 at 23.5% EBITDA.Managed 5 regionals, an operations specialist, HR generalist, the manager of the billing center and reported directly to the Owner/CEO. Directly oversaw 37 acquisitions and 12 practice mergers. Created a due diligence template and conducted weekly meetings with the operations team to help the acquisition process.Monitored accounts receivable, staff supervision and training, reducing overhead costs, and vender contract negotiations. Facilitated 10 dental software conversions to Eaglesoft, Denticon and Dentrix. Held weekly revenue call for under performing practices with Vice President of Operations to ensure that managers were accountable for growing and understanding their business.Helped to create a centralized billing center to reduce costs and maximize revenue cycle turnaround.Assisted with the development of a “Corporate Identity” and helped develop other team members to grow within their roles.Participated as a member of the leadership team to develop SOP’s, operating plans and budgets.Reviewed KPI’s with leadership team across the company on a monthly basis.Supported growth of an internal digital dental lab that catered specifically to ADM providers.

Canton, Massachusetts, Us

Promoted to Vice President of Business Development.Responsible for ensuring state and federal compliance for employment law for 400 employees and 100 doctors throughout 6 states.Created and implemented an employee review process, including progressive coaching model; along with establishing wage bands, bonus programs and clear career progression models.Responsible for doctor recruiting and onboarding, including: initial interviews, clinical portfolio review to ensure they meet ADM’s standard of care, conducted complex contract negotiations and facilitated with the operations manager to ensure a successful integration.Liaise with HR consulting company along with corporate council for guidance on any employee concerns, company policy advice prior to implementation and to ensure that ADM was up to date on all employment law matters. Created content for quarterly manager meetings and presented during each meeting.Oversaw open enrollment for health insurance, 401k, and HSA plan.Provided compliance with ACA testing for offer of coverage and affordability manually before switching to ADP to monitor in 2017.Assisted with all compliance testing for the 401K and other internal audits.Reviewed all progressive coaching forms and participated when it was necessary to have a senior leader present, including terminations.Responded to all unemployment questionnaires and had to testify at several hearings to represent the company’s interests in adverse employment actions.

Canton, Massachusetts, Us

Promoted to Human Resources Director/Operations ManagerOversaw the change of ownership when acquired by ADM including all vendor changes, insurance credentialing, completing new employee folders and properly storing employee I9’s.Responsible for the daily operations of the practice including: conducted morning huddles, ensured OSHA and HIPPA compliance, maintained revenue goals, monitoring patient and insurance aging to collect revenue as quickly as possible.Conducted employee interviews, onboarding, training, performance management and terminations.Exceeded monthly revenue goals by improving case presentation and acceptance, improving schedules and recall systems.Coordinated all requirements to receive level DB1 sedation permit.Oversaw the conversion from Practice Works to Eaglesoft in a paperless environment.

Doctor Of Law - Jd

Doctor Of Law - Jd

J.D., Law

Bachelor'S Degree, History And Political Science

B.A., History, Political Science