• Analyze and interpret client requests as they pertain to the healthcare market and firm research• Identify key best practice research to answer client questions in a timely, polished, and targeted manner• Balance numerous requests with compelling deadlines, including account, event, and web related questions

• Executed the complete logistical coordination of 30+ events monthly for hospitals and health systems• Managed the logistics coordination process with accuracy and attention to detail• Provided customer service to members and supported internal colleagues such as expert presenters, account management, and the research department

•Addressed any questions and resolved any issues that arose• Recorded students’ data to track daily activity• Executed all administrative tasks to ensure an optimal tutoring environment

• Organized itineraries for international clients to facilitate the relocation process• Accompanied foreign delegations to meetings and served as a liaison• Communicated effectively with global employees to convey itinerary details• Presented at a naturalization ceremony to an audience of 100+ on behalf of the International Center

• Processed sensitive data to ensure a smooth visa application procedure• Utilized Spanish language skills to communicate with visa applicants• Conversed with high level foreign and national dignitaries in order to foster relationships• Attained a level of Secret Security clearance