Andrea Hoffner Email & Phone Number

Marlboro, Ny

Kingston, Ny

New City, New York

Kingston, Ny

Norwalk, Connecticut

* Assisted in the start up of the second location on the east coast, which will serve as the training location for all new managers coming into the Pooch Hotel family.* Help to ensure high quality service standards are maintained in the front desk, hotel, and play areas.* Coach, correct, develop, and motivate employees.* Delegate responsibilities and achieve results along side hotel team members by creating a spirit of collaboration, cooperation, and enthusiasm.* Effectively resolve client issues and questions, while driving client visits through communication and marketing efforts.* Recruited, Interviewed, and Hired all Management Staff and Pack Leaders.* Aggressively and loyally pursued Public Relations in the surrounding areas to promote the Pooch Hotel name prior to Grand Opening.* Formed trusting relationships with local veterinarians and rescue groups.

Newton, Massachusetts

* Assisted in the start up of the first location on the east coast* Help to ensure high quality service standards are maintained in the front desk, hotel, and play areas.* Coach, correct, develop, and motivate employees.* Delegate responsibilities and achieve results along side hotel team members by creating a spirit of collaboration, cooperation, and enthusiasm.* Effectively resolve client issues and questions, while driving client visits through communication and marketing efforts.* Ensure proper scheduling of employees, while trying to accommodate any time off requests.

Framingham, Massachusetts

* Answered phone calls fielding questions from clients and making appointments for 6 Veterinarians and 2 Specialists.* Daily care, feeding and medicating of in-hospital and appointment patients.* Administration of medications and vaccines and blood draws for lab work.* Assisted Veterinarians during routine appointments.* Assisted with X-rays for in house use and specialists.* Prepared surgical room and instruments.* Assisted in the Pharmacy filling prescriptions and tracking inventory.*Began training for assisting in surgery room during procedures.

Bachelor Of Science (B.S.), Environmental Studies

Concentrated in Entomology. Minored in Psychology.

Education record