Andrea Howe Email & Phone Number

Bothell, Wa, Us

Redmond, Washington, United States

• Confirm, investigate, analyze, and enter data into tracking system• Communicate with other team members to ensure accurate information and correct errors

Owego, New York, United States

• Perform retail sales duties, including personalized customer engagement and use of effective upselling techniques• Provide tailored solutions, increasing customer satisfaction and repeat business• Successfully created and manage item catalog in Square-based system• Streamline in-store navigation by actively greeting and guiding customers

• Manage Editorial Services Team to provide quality products, including editing and accessible alternative text writing, to educational publishers• Work with key stakeholders to, with an eye to the future, analyze and improve systems and optimize workflows to grow department and the greater business• Collaborate with subject matter experts in internal and external teams to ensure on-time delivery• Organize online resources, giving appropriate team members access and instructions

Kirkland, Washington, United States

• Processed invoices for payment• Communicated with internal and external stakeholders to resolve problems and questions

Kirkland, Washington, United States

• Processed invoices for payment• Communicated with internal and external stakeholders to resolve problems and questions

Redmond, Washington, United States

• Collaborate with subject matter experts and UX teams to write and edit customer-facing documents for medical devices and web-based software• Follow internal style guide and review and append guide for clarity of instructional material• Perform quality checks to ensure localized (translated) documents reflect English equivalents• Coordinate with internal and external teams, leading to on-time delivery of quality product• Write best practices guidelines and work instructions for documentation, resulting in time savings for employees and fewer errors throughout the process

Redmond, Wa

• Owned quality document content management system and disseminated information to internal stakeholders to notify them of system changes and other important information• Maintained document library, established new document types based on changing business needs, created templates, and wrote new content in the highly regulated medical device industry• Acted as lead support person for external audits and supported internal audits• Performed reviews for all quality-controlled documentation in the system, verifying document type, clarity, accuracy of references, formatting, and conformity to specified templates• Verified documents were current and assigned tasks to document owners as needed• Reported overdue change requests• Performed administrative changes to documents

Redmond, Wa

Redmond, Wa

Bothell, Wa

• Reached out to potential clients using various means to connect them with the services they wanted, leading to business success for more than 15 years• Managed multiple projects and set schedules to meet varied priorities• Developed all customer-facing materials (marketing and instructional)• Authored instructional documentation for editing tools to aid writers in creating quality novels• Designed and maintained company’s entire web presence, including website and social media

Bothell, Wa

• Supervised 19 subordinates and managed time-critical projects for Google Maps that greatly improved data quality management and timely delivery of features• Wrote and edited instructional workflow documents to influence operator proficiency• Delegated tasks to keep up with shifting priorities and meet deadlines

Redmond, Wa

• Communicated with current and potential clients, resulting in increased clientele and services• Restructured and edited do-it-yourself kits, resulting in increased usability and sales• Designed procedural instructions and workflow diagrams, ensuring conformity and consistency• Provided developmental editing of blog posts and other web content submitted by staff

Greater Seattle Area

• Conceptualized and executed local fund-raising events, including engaging with donors and customers, that raised $1,000s annually for charity• Collaborated with similar groups to increase audience and raise additional charitable funds• Created organizational branding and developed organization’s marketplace position• Designed and maintained website and social media presence on both Facebook and Twitter• Transformed a social group into a successful nonprofit funding local community support organizations, including Northwest Harvest and Eastside Domestic Violence Program• Represented organization as a featured panelist at professional and trade conferences• Organized all financial documentation

Everett, Wa

• Researched, purchased, and oversaw migration to new customer service software solution• Performed all accounting tasks (accounts payable, accounts receivable, etc.)• Rewrote testing procedures for various products to provide accurate, easy-to-follow instructions, resulting in fewer faulty items and rework• Trained staff in Return Materials Authorization use, resulting in a lower error percentage rate

Dominguez Hills, Ca

• Led 5 direct reports, keeping them on task and focused• Streamlined processes in workflow• Fashioned new forms to improve precision• Worked hand-in-hand with other departments to encourage efficiency and communication• Coached and created improvement plans for underperforming proofreaders• Acted as a typesetter to help when needed

Irvine, Ca

Copy editing

Irvine, Ca

Copy editing for University of California -- Irvine weekly newspaper

Bachelor Of Arts (Ba), Philosophy

Certificate, Professional, Technical, Business, And Scientific Writing, 100%

Completed the Technical Writing Inclusive certificate program with a perfect score