Andrea J B.

Andrea J B. Email and Phone Number

Customer Success Manager @ Avolve
Saint Paul, MN, US
Andrea J B.'s Location
Greater Minneapolis-St. Paul Area, United States
About Andrea J B.

Andrea J B. is a Customer Success Manager at Avolve.

Andrea J B.'s Current Company Details
Avolve

Avolve

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Customer Success Manager
Saint Paul, MN, US
Andrea J B. Work Experience Details
  • Avolve
    Customer Success Manager
    Avolve
    Saint Paul, Mn, Us
  • Adams County Government
    Customer & Process Development Manager
    Adams County Government Jul 2015 - Jul 2023
    Greater Denver Area
    Manage strategic evaluation, development, and implementation of operational processes, budgets, policies, regulations, and functions of the department with an emphasis on efficiency, business goals, and excellent customer service. • Hire, supervise, coach and train staff to achieve high performance as well as create individualized development plans for progression and promotion.• Research, request for proposal, project manage, and facilitate collaboration between multiple divisions, departments and external vendors to implement department software. • Implement, track and report key performance indicators.• Research, write, and present policy, regulations, procedures, user documents.• Collaborate with internal/external software users, IT, and vendors regarding software requirements and prioritization, document process for staff and customers, conduct follow up meetings for additional requests and training review.• Oversee Licensing Program to include research and implementation of new policies/procedures and regulations for the licensing of liquor, marijuana, ambulances, secured transport, and short-term rental properties.• Research, establish, and implement new Licensing Inspection Program.• Regularly present to the Board of County Commissioners and the public regarding amendments to the County’s Development Standards and Regulations and Marijuana Licensing Regulations.
  • Adams County Government
    Manager, Neighborhood Services Department
    Adams County Government Sep 2014 - Jul 2015
    Greater Denver Area
    Manage strategic planning, development, and evaluation of operational processes, budgets, policies, regulations, and functions of four divisions: Animal Management, Code Compliance, Building Safety and Stormwater Management. • Hire, supervise, coach, and train division supervisors and staff.• Plan and oversee the physical movement and rebranding of the Animal Management Division as well as research, write, and implement Standard Operating Procedures and policies.• Conduct process improvement sessions to develop and implement Standard Operating Procedures, Operations Manual and electronic data management for the Code Compliance Division.• Regularly present to the County Manager’s Office, Board of County Commissioners and the public regarding policies, procedures and regulations.• Develop and implement new independent Stormwater Utility billing system to include assessment, billing, interest and collections policies. • Provide expert testimony regarding highly publicized controversial Stormwater Utility Fee to successfully obtain summary judgment ruling in favor of the County.• Assist with the strategy and planning for the reorganization of the Neighborhood Services Department to the Community & Economic Development Department.
  • Adams County Government
    Stormwater Program Manager
    Adams County Government Nov 2013 - Aug 2014
    Greater Denver Area
    Manage the strategic planning, development and budget of the Adams County Stormwater Program to include regulations, policies, procedures, and processes for the requirements of the MS4 Permit, Inspection Program, and Stormwater Utility.• Manage stormwater inspection program to include scheduling, reporting, enforcement, and supervision of Stormwater Construction staff.• Maintain Stormwater Management database to assist with tracking of necessary reporting data.• Successfully reorganize the County’s Stormwater Utility Fee Program to include a Customer Service Plan and coordination of processes between multiple departments.• Research, write, & implement Stormwater Policy Manual.• Regularly present to the Board of County Commissioners and public regarding the Stormwater Quality Program and Stormwater Utility Fee.• Assist with establishment of a Stormwater Utility Task Force. Plan, prepare and present material for all meetings.
  • Adams County Colorado
    Stormwater Quality Program Coordinator
    Adams County Colorado Dec 2008 - Oct 2013
    Greater Denver Area
    • Assist with the development and implementation the County’s Stormwater Quality Program to include standard operating procedures, audits and environmental assessments, and plan review for construction projects.• Coordinate and present at public education and outreach events; prepare presentations and materials.• Assist with development of new Stormwater Quality Permit, Stormwater Regulations Guide and Erosion and Sediment Control Plan Template.• Provide technical support to County staff and the public as it relates to regulatory compliance.
  • Geode Environmental, Llc
    Environmental Scientist
    Geode Environmental, Llc Oct 2007 - Dec 2008
    Des Moines, Iowa Area
    • Write a variety of environmental reports for leaking underground storage tank (LUST) sites submitted to Iowa Department of Natural Resources. • Construct borehole and monitoring well logs.• Construct and modify site plan maps using AutoCAD.
  • Seneca Environmental
    Environmental Scientist
    Seneca Environmental Aug 2000 - Sep 2006
    Des Moines, Iowa Area
    • Write a variety of environmental reports for leaking underground storage tank (LUST) sites (e.g., gas stations, farmer's coops) submitted to Iowa Department of Natural Resources.• Construct borehole and monitoring well logs.• Write proposals for 3rd quarter Site Monitoring Reports.• Set up, schedule and assign all field activities for field personnel and contractors.• Conduct free product recovery, soil, groundwater, and soil vapor sampling, and remediation system sampling.• Supervise contractors during the drilling of boreholes, groundwater wells, soil vapor wells, excavations, tank and piping closures, and remediation system installations.• Member of the Emergency Spill Response Team. Respond to emergency spill and assist with the clean-up.
  • City Of Dallas
    Inspector Iii
    City Of Dallas Aug 2005 - Nov 2005
    Dallas/Fort Worth Area
    • Inspect City facilities for compliance with TCEQ and EPA regulations.• Educate City employees regarding TCEQ and EPA regulations.• Member of the Emergency Spill Response Team. On call to respond and complete clean- up of a variety of spills at City facilities and/or by City employees.
  • Atc Associates
    Environmental Scientist
    Atc Associates Jan 2000 - Aug 2000
    Downers Grove, Il
    • Conduct Phase I Environmental Site Assessments on vacant parcels and proposed cell tower sites.• Research property sites through City/County Hall, Historical Society, and site contacts.

Andrea J B. Education Details

Frequently Asked Questions about Andrea J B.

What company does Andrea J B. work for?

Andrea J B. works for Avolve

What is Andrea J B.'s role at the current company?

Andrea J B.'s current role is Customer Success Manager.

What schools did Andrea J B. attend?

Andrea J B. attended Iowa State University, Iowa State University.

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