Andrea Jett Email and Phone Number

Accesses computerized financial information to answer general questions and givedetails on specific accounts.Compiled statistical, financial, accounting, and auditing reports and tables pertaining tosuch matters as cash receipts, expenditures, accounts payable and receivable.Provides guidance to customers on Invoice Payment Processing System (IPPS),Integrated Financial andAcquisition Management System (iFAMS), and Financial Management Systems (FMS);resolves problems, provides advice and assistance root cause analysis of softwareapplications and provided informal training to customers via telephone, MicrosoftTeams, or email.Prepares reports for Treasury payments, bills for collections, short pays, credit memos,offsets, expenditure,transfers, and rejects to ensure customers can take appropriateaction to meet organizational needs.Practice security procedures are followed to protect the personally identifiableinformation (PII). Capable of reading and understanding of the departmental StandardOperating Procedures (SOP).Extensive knowledge of appropriate research, sound verification and documentation,but I am also able to make judgments about when I should consult with others prior tomaking a final decision.Performs work to support organizational goals, track tasks within a database to enhancethe overall divisional performance and maintain currency of assigned cases.Knowledge of the Systems for Award Management (SAM) database to determine ifcommercial vendors have registered within the SAM program as a small business owner.Promptly notifies commercial vendors/contractors that Federal Acquisition Regulations(FAR) requires them to register, maintain and update contact information and continueto ensure that banking information in SAM database remains valid to ensure itscompliance with federal guidelines.Provides supports to users a step-by-step process on how to fill out and submitdocumentation to be added to the systems.

Provides support of a fiscal nature, such as liaison with VA Station's employees,Veterans, and Contractors regarding the status of payments and vendor file set upExamines vendorizing documents financial transactions to assure a proper audit trailexists.Performs and assists with the resolution of various financial problems such asvariances, rejects, adjustments, bills, and collections.Responsible for providing tier one support for a variety of applications/systems that theFinancial Services Center and VA uses, DMS (Document Management System) CRM(Customer Relationship Manager) and FMS (Financial Management System). Thissupport generally consists of walking end users through a step-by-step process on howto fill out and submit documentation to be added to the systems.Provides general clerical or assistant support to an agency fiscal function such assupport to accounts receivable or debt collection, research billing, and trackingdiscrepancies through the system and solve discrepancies.Extensive experience working with Financial Management Systems (FMS), researching,analyzing, and taking necessary actions to track and resolve vendorizing documentrequests which required processing actions in other automated systems.Providing the highest quality service by upholding Financial Service Center’s (FSC)standards of customer service for veterans, their caregivers and other externalcustomers of the Financial Service Center.Facilitates and solves applicable work problems as well as participates in the work ofthe team.Demonstrating excellent customer service with a high degree of oral communicationskills enough to interact effectively with staff at various levels within the organization and the VA.