Andrea Johnson Email & Phone Number

Cincinnati, Oh, Us

Oversee company partnerships with clients, internal operations leaders, and Epic vendors at healthcare revenue cycle management (RCM) firm. Collaborate with internal and client executive leaders in daily strategic discussions and client governance meetings to align goals and deliver resources to equip clients for success. Lead 45-member internal Epic EHR services team supporting system readiness for new Epic implementation projects and technical support for existing users.• Decreased DNSP days 44%+ within 1 month for client after Epic go-live by implementing daily active working sessions with senior leaders across all areas to identify problems, reconfigure system build, and resolve outstanding tickets.• Collaborated with product team and Epic vendor to automate 40% of credit processes, optimizing workflows and workforce efficiency through strategic planning to identify operational and best practice improvements.

Cincinnati, Oh, Us

Led readiness team managing 2 clients with 3 different Epic implementations and conducted daily client meetings throughout implementation process. Drove collaborative problem-solving to build Epic system to meet specific client revenue cycle needs. Developed and presented solutions during weekly touchpoints or to Epic steering committees on client projects.• Elevated project management and client satisfaction by creating readiness best practices beginning to end, including standard templates, checklists, PowerPoints, and other resources and tools utilized in all future Epic implementations.• Optimized clinical systems implementations, regulatory compliance, and HIM by leveraging deep technical and operational expertise to build trust with clients and deliver strategic recommendations to Epic steering committees.

St. Louis, Mo, Us

Led team of 25 technical analysts supporting full scope of revenue cycle for Epic, Meditech, and Netsmart EHR systems at healthcare information technology services organization. Delivered break / fix services for systems, maintenance optimization, and project management. Collaborated with operational and revenue cycle leaders to identify new processes and create solutions to any challenges. Directed department budget, vendor relationships, and contract negotiations.• Created RCM solutions and resolved issues by connecting with revenue cycle operations leaders to identify workflow priorities, issues, and goals. Analyzed operations and worked with internal team and Epic vendor to develop and implement system automations, process optimizations, and functionalities.• Improved operational support and project management across all EHR systems by implementing creative cross-training opportunities to expand and diversify team skills.

St. Louis, Mo, Us

Drove operational excellence in hospital billing department, designing solutions and resolving issues in collaboration with analysts and revenue cycle leaders. Optimized team productivity through strategic oversight of staff workload, assignments, and resource allocation. Interfaced with directors and department managers to understand short- and long-term business needs and create solutions presented to revenue cycle leader for approval. Managed projects across all areas of revenue cycle.

Mishawaka, Indiana, Us

Mishawaka, Indiana, Us

Mishawaka, Indiana, Us

Mba

Bs, Accounting & Management