Andrea Johnson Email and Phone Number
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Technical expertise, dedication to operational excellence, and exceptional team leadership are foundational to driving effective healthcare IT strategy. As a highly collaborative healthcare technology executive, I engage key stakeholders in identifying strategic goals for clinical systems and lead teams in successful implementation projects. By gathering insights from end users and leading effective change management, I optimize IT infrastructures and equip healthcare organizations to drive revenue, elevate operations, and deliver high-quality patient care.Throughout my career, I have leveraged deep experience in electronic health records (EHR) systems to serve as a trusted advisor to executive leaders and spearhead highly successful implementations. Below I’ve listed some key career accomplishments that highlight my ability to support outstanding patient care through IT strategy:• Oversaw 6 Epic implementations for new clients throughout my tenure at Ensemble Health Partners (EHP), consistently achieving key project management metrics by collaborating with highly experienced internal technical and readiness specialists to develop best practices applied during clinical systems implementations for every client.• Reduced self-pay active AR $30M by leading a team of analysts in identifying multiple client systems with inflated active AR due to bad debt. Worked with clients and internal teams to reconfigure their Epic system and revise policies, implementing write-offs and appropriately transferring bad debt.• Identified key system optimization opportunities, including increasing workflow productivity, reducing DNSP days, and accelerating cash, by leading teams in conducting assessments of clients’ Epic systems. Interfaced with client teams and operational leaders to understand workflow gaps and deliver strategic optimizations.AREAS OF EXPERTISEHealth Information Management (HIM)Team Leadership & DevelopmentElectronic Health Records (EHR)Clinical Systems ImplementationIT Infrastructure OptimizationsRevenue Cycle ManagementStakeholder EngagementHealthcare IT StrategyChange ManagementProject ManagementIT Governance
Ensemble Health Partners
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Assistant Vice President, Epic ServicesEnsemble Health Partners May 2022 - PresentCincinnati, Oh, UsOversee company partnerships with clients, internal operations leaders, and Epic vendors at healthcare revenue cycle management (RCM) firm. Collaborate with internal and client executive leaders in daily strategic discussions and client governance meetings to align goals and deliver resources to equip clients for success. Lead 45-member internal Epic EHR services team supporting system readiness for new Epic implementation projects and technical support for existing users.• Decreased DNSP days 44%+ within 1 month for client after Epic go-live by implementing daily active working sessions with senior leaders across all areas to identify problems, reconfigure system build, and resolve outstanding tickets.• Collaborated with product team and Epic vendor to automate 40% of credit processes, optimizing workflows and workforce efficiency through strategic planning to identify operational and best practice improvements.
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Senior Director, Epic ServicesEnsemble Health Partners Sep 2020 - May 2022Cincinnati, Oh, UsLed readiness team managing 2 clients with 3 different Epic implementations and conducted daily client meetings throughout implementation process. Drove collaborative problem-solving to build Epic system to meet specific client revenue cycle needs. Developed and presented solutions during weekly touchpoints or to Epic steering committees on client projects.• Elevated project management and client satisfaction by creating readiness best practices beginning to end, including standard templates, checklists, PowerPoints, and other resources and tools utilized in all future Epic implementations.• Optimized clinical systems implementations, regulatory compliance, and HIM by leveraging deep technical and operational expertise to build trust with clients and deliver strategic recommendations to Epic steering committees.
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Manager, Revenue Cycle Financial ApplicationsAscension Jan 2017 - Sep 2020St. Louis, Mo, UsLed team of 25 technical analysts supporting full scope of revenue cycle for Epic, Meditech, and Netsmart EHR systems at healthcare information technology services organization. Delivered break / fix services for systems, maintenance optimization, and project management. Collaborated with operational and revenue cycle leaders to identify new processes and create solutions to any challenges. Directed department budget, vendor relationships, and contract negotiations.• Created RCM solutions and resolved issues by connecting with revenue cycle operations leaders to identify workflow priorities, issues, and goals. Analyzed operations and worked with internal team and Epic vendor to develop and implement system automations, process optimizations, and functionalities.• Improved operational support and project management across all EHR systems by implementing creative cross-training opportunities to expand and diversify team skills. -
Lead Application Specialist, Hospital BillingAscension Aug 2014 - Jan 2017St. Louis, Mo, UsDrove operational excellence in hospital billing department, designing solutions and resolving issues in collaboration with analysts and revenue cycle leaders. Optimized team productivity through strategic oversight of staff workload, assignments, and resource allocation. Interfaced with directors and department managers to understand short- and long-term business needs and create solutions presented to revenue cycle leader for approval. Managed projects across all areas of revenue cycle.
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Business Systems Analyst Team LeadFranciscan Health Sep 2012 - Jul 2014Mishawaka, Indiana, Us -
Business Analyst/Report DevelopmentFranciscan Health Jan 2009 - Sep 2012Mishawaka, Indiana, Us
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Operations System AdministratorFranciscan Health Jul 2007 - Dec 2008Mishawaka, Indiana, Us
Andrea Johnson Skills
Andrea Johnson Education Details
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West Texas A&M University College Of BusinessMba -
Davenport UniversityAccounting & Management
Frequently Asked Questions about Andrea Johnson
What company does Andrea Johnson work for?
Andrea Johnson works for Ensemble Health Partners
What is Andrea Johnson's role at the current company?
Andrea Johnson's current role is Healthcare Technology Strategy | Clinical Systems Implementation | Change Management | Stakeholder Engagement.
What is Andrea Johnson's email address?
Andrea Johnson's email address is an****@****lth.org
What schools did Andrea Johnson attend?
Andrea Johnson attended West Texas A&m University College Of Business, Davenport University.
What skills is Andrea Johnson known for?
Andrea Johnson has skills like Business Intelligence, Epic Resolute Professional Billing, Epic Systems, Healthcare Information Technology, Medical Billing, Management, Hospitals, Epic Resolute Hospital Billing, Epic Resolute Claims And Remittances, Project Management, Systems Analysis, Leadership.
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