Oral healthcare system of seven clinics providing high quality dental care to active-duty service members and eligible beneficiaries. Oversees all aspects of payroll, including tracking, following up on, and assisting with timecards; includes creating new project code templates annually to ensure accuracy of billable hours and timecardsTracks annual training requirements to ensure clinic-wide compliance; coordinates with management to organize online and onsite training initiatives, assists with setting up online training, and documents completed annual trainingGathers medical and personal information pertinent to TRICARE insurance eligibility and beneficiary requirementsEducates staff, healthcare professionals, and insurance beneficiaries on TRICARE consultation tracking proceduresServes as primary liaison to local civilian dental community; coordinates outside care for military personnel, as neededInterviews Veterans to evaluate care needs, explain benefits, and ensure eligibility before coordinating off-post careReviews claims to verify that all issues have been addressed and to ensure compliance with all Veterans insurance lawsEmploys proprietary electronic data processing systems to document claims and generate automated correspondenceCreates various reports, including a monthly report detailing off-post medical procedures and related insurance dataPrepares and releases approved correspondence for use by other federal, state, and local agencies; prepares all other outgoing correspondence, including emails, faxes, and letters, as well as telephone correspondenceLiaises with NCOs to coordinate activities and projects around conflicting calendars

Assisted dentist during all dental procedures and prosthodontist with teaching a post-wide CEREC courseCoordinated closely with labs to follow up on lab services and determine turnaround times before scheduling patientsTrained all on-base dentists and dental assistants on newly implemented dental technologiesContacted patients to schedule and/or confirm appointmentsManaged and logged shipping and receipt of dental cases to/from Army Dental Lab in GeorgiaManaged and responded to all incoming/outgoing correspondence, including vendor inquiries regarding supply orders