Andrea Kettering Email & Phone Number

Langley

Langley

Supports the long term shared business goals for Human Resources. Advances Human Resources projects and people solutions, supporting the HR business plan and creating alignment across partner organizations. Contributes to assigned initiatives partnering with local Human Resources teams and stakeholders to design, pilot, and evaluate corporate HR programs, supporting the shared strategic direction and addressing the needs of the partner Credit Unions. Completes research, providing HR information and trend analysis to achieve business results. Supports change to positively impact organizational effectiveness and employee engagement.

Envision Regional Head Office

Research current HR project initiativesProvide administrative support to HR LeadersMaintain the employee HR filing systemInput and update data using PeopleSoftAdminister Employee Recognition ProgramsAssist with the interview process when necessaryPost job opportunities internally and externallyComplete reference checks for all potential candidatesAdministrationDevelop and update policies and procedures for the receptionist roleAct as receptionist for the Administration Centre by receiving and referring incoming telephone calls, taking and forwarding messages, greeting and redirecting all visitors, logging security passes and keys to staff and outside contractors as requiredResponsible for the updating of the Corporate Telephone DirectoryMaintain the reception area in an organized manner and ensure a welcoming and professional environment 2010-Present

AdministrationAnswer phone calls and direct them to the appropriate staff memberMaintain organization of filing systemUse Microsoft Office software to develop and/or prepare memos, faxes, and documentsPrepare and send courier packages, faxes, and mailGreet all visitors in a friendly and professional matterAccounts PayableUse QuickBooks software to enter and reconcile Foundex Pacific invoices and both Foundex Explorations and Foundex Pacific expenses and credit card receiptsMatch invoices to purchase orders, code them appropriately Use QuickBooks to process employee timesheetsUpdate the critical suppliers list and pull all invoices which need to be paid weeklyUse QuickBooks software to process the monthly accounts payable runs Prepare open balances and make job copies for all Foundex Pacific invoicesMaintain the Foundex Pacific purchase order file and reconcile it monthly Prepare and organize credit applicationsPrepare new files and assist accounts payable with various other duties in preparation for fiscal year end

Created and developed work procedures for the recreation attendant/cashier employeesTrained new employees on work proceduresProcessed items such as cash, cheques, credit cards, receipts, registration documents, facility bookings, patron complaints, promotional and related documentsHandled over five million dollars in cash and cheques, and over 1500 transactions during tax seasonPerformed a variety of clerical tasks and administrative dutiesProvided information and assistance to the public regarding program activities and registrationPerformed word processing tasks as assignedControlled and balanced cash transactionsOperated a point of sale system and cash registerProvided

Organized and managed client filesPerformed general office duties, including filing, typing, and data entryMaintained confidentiality of records, files, and documentsAdded new material to file records, and created new records as necessaryFound and retrieved information from files in response to requests from authorized usersPerformed periodic inspections of files in order to ensure correct placement, legibility, and proper conditionSorted and classified information according to guidelines

Maintained constant surveillance of patrons in the facility; acted immediately and appropriately to secure safety of patrons in the event of an emergencyProvided emergency care and treatment as required until the arrival of emergency medical servicesPresented professional appearance and attitude at all times, and maintained a high standard of customer servicePerformed various maintenance duties as directed to maintain a clean and safe facility 1999-2005 Milestones Restaurant: HostessProvided customer servicePromoted and sold the daily meal specials and gift certificates Received and record patrons' reservations and assign tables Spoke with patrons to ensure satisfaction with food and service, and attend to complaintsAccepted payment from customers for food and beverage using Squirrel Software

Maintained a high level of excellence in customer serviceAssisted servers by running food out to customersAccepted payment from customers for food and beverage using squirrelOrganized the reservation