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Andrea Kovács is listed as IT specialist based in Debrecen, Hajdú-bihar, Hungary. AeroLeads shows a matched LinkedIn profile for Andrea Kovács.
Andrea Kovács previously worked as Customer Service Specialist (L1) at Tata Consultancy Services and Video Conferencing Analyst (German + English) at Bt. Andrea Kovács holds Ba, German Studies from Debreceni Egyetem.
I'm a communicative, creative person filled with new ideas, who likes to create value and design solutions. I always look for the processes & logic that move the business and ensure that they work towards the business's and people's satisfaction.Personally I'm interested in 21st century's challenges and innovations, like automation, neural networks, AI and anything technology/network-related, but rather from a higher, structural perspective. If there's an opportunity, I like to see and even create the structures, processes that make us able to operate these incredible technologies. In my opinion "network" is one of 21st century's keywords on every level - let it be technology, business, processes or private life.I think that to be successful one must be brave enough to change their minds and to fight and defeat their own mistakes. I always think in a systematic and logical way, but I am not afraid of changing old structures to ensure high performance in constantly changing environments.
Listed skills include It Management, Process Design, Certified Associate In Project Management, and Itil Certified.
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Budapest, Hungary
Providing high quality customer IT support in German and English languages for end user software and hardware. Cooperation with and ticket routing to higher level resolver groups. Self service ticket handling, incoming and outgoing customer call handling.Giving suggestions for process improvement.
Debrecen, Hajdú-Bihar, Hungary
- Responding to reservations assistance & technical support requests from customers - Creating update or closing helpdesk tickets as required - Providing first−line Concierge support for customers - Escalating technical support issues to second level support as required - Maintaining databases related to support process - Participating in video conferences as needed to ensure connectivity and quality assurance - Intervening in video conferences as necessary to address in−call technical support issues - Troubleshooting with customer POC as required
Debrecen, Hungary
- Process description, process design and general process improvement in any process defined according to the ITIL industry reference in English, German and Hungarian. (BPMN, MS Visio, ARIS)- Local Process Manager company-wide for Service Asset & Configuration Management and Event Management.- Improve processes in coordination with the local and global stakeholders and participants. - Training new colleagues within Configuration Management and provide all necessary support for them (100+ participants). - Participation in training material development for Service Asset & Configuration Management and Process Management in general.- Support the Global Process Management team and recommend process improvements. - Monitor process KPIs and advise data improvement. - Conduct audits and improvement projects based on the Global Process Management’s reference.- Process design for product development (SDWAN, Order Management, Agile, JIRA)
Hungary
- General project support, creation of presentations, reports.- Design and creation of team-specific process descriptions for a financial back-office team of a department.- Small efficiency project coordination (6Sigma methodology)- Translation (DE-EN-HU)
Hungary
- 1b level network support (higher technical level, including basic configuration and replacement of network devices)- Dispatching, quality assurance of team work- Team coordination as teamleader deputy
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Andrea Kovács is listed as IT specialist.
Andrea Kovács is based in Debrecen, Hajdú-bihar, Hungary.
Andrea Kovács has worked for Tata Consultancy Services, Bt, and It Services Hungary Kft..
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Andrea Kovács holds Ba, German Studies from Debreceni Egyetem.
Andrea Kovács is listed with skills including It Management, Process Design, Certified Associate In Project Management, and Itil Certified.
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