Andrea Kovács

Andrea Kovács Email and Phone Number

IT specialist
Andrea Kovács's Location
Debrecen, Hajdú-Bihar, Hungary, Hungary
About Andrea Kovács

I'm a communicative, creative person filled with new ideas, who likes to create value and design solutions. I always look for the processes & logic that move the business and ensure that they work towards the business's and people's satisfaction.Personally I'm interested in 21st century's challenges and innovations, like automation, neural networks, AI and anything technology/network-related, but rather from a higher, structural perspective. If there's an opportunity, I like to see and even create the structures, processes that make us able to operate these incredible technologies. In my opinion "network" is one of 21st century's keywords on every level - let it be technology, business, processes or private life.I think that to be successful one must be brave enough to change their minds and to fight and defeat their own mistakes. I always think in a systematic and logical way, but I am not afraid of changing old structures to ensure high performance in constantly changing environments.

Andrea Kovács's Current Company Details

IT specialist
Andrea Kovács Work Experience Details
  • Tata Consultancy Services
    Customer Service Specialist (L1)
    Tata Consultancy Services Oct 2022 - Aug 2024
    Budapest, Hungary
    Providing high quality customer IT support in German and English languages for end user software and hardware. Cooperation with and ticket routing to higher level resolver groups. Self service ticket handling, incoming and outgoing customer call handling.Giving suggestions for process improvement.
  • Bt
    Video Conferencing Analyst (German + English)
    Bt Jul 2020 - Oct 2022
    Debrecen, Hajdú-Bihar, Hungary
    - Responding to reservations assistance & technical support requests from customers - Creating update or closing helpdesk tickets as required - Providing first−line Concierge support for customers - Escalating technical support issues to second level support as required - Maintaining databases related to support process - Participating in video conferences as needed to ensure connectivity and quality assurance - Intervening in video conferences as necessary to address in−call technical support issues - Troubleshooting with customer POC as required
  • It Services Hungary Kft.
    Process Quality Management Specialist
    It Services Hungary Kft. Jan 2015 - Jan 2020
    Debrecen, Hungary
    - Process description, process design and general process improvement in any process defined according to the ITIL industry reference in English, German and Hungarian. (BPMN, MS Visio, ARIS)- Local Process Manager company-wide for Service Asset & Configuration Management and Event Management.- Improve processes in coordination with the local and global stakeholders and participants. - Training new colleagues within Configuration Management and provide all necessary support for them (100+ participants). - Participation in training material development for Service Asset & Configuration Management and Process Management in general.- Support the Global Process Management team and recommend process improvements. - Monitor process KPIs and advise data improvement. - Conduct audits and improvement projects based on the Global Process Management’s reference.- Process design for product development (SDWAN, Order Management, Agile, JIRA)
  • It Services Hungary Kft.
    Project Assistant
    It Services Hungary Kft. Mar 2011 - Dec 2014
    Hungary
    - General project support, creation of presentations, reports.- Design and creation of team-specific process descriptions for a financial back-office team of a department.- Small efficiency project coordination (6Sigma methodology)- Translation (DE-EN-HU)
  • It Services Hungary Kft.
    Network Administrator
    It Services Hungary Kft. Jun 2009 - Mar 2011
    Hungary
    - 1b level network support (higher technical level, including basic configuration and replacement of network devices)- Dispatching, quality assurance of team work- Team coordination as teamleader deputy

Andrea Kovács Skills

It Management Process Design Certified Associate In Project Management Itil Certified

Andrea Kovács Education Details

Frequently Asked Questions about Andrea Kovács

What is Andrea Kovács's role at the current company?

Andrea Kovács's current role is IT specialist.

What schools did Andrea Kovács attend?

Andrea Kovács attended Debreceni Egyetem, Debreceni Művészeti Akadémia.

What are some of Andrea Kovács's interests?

Andrea Kovács has interest in Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Andrea Kovács known for?

Andrea Kovács has skills like It Management, Process Design, Certified Associate In Project Management, Itil Certified.

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