Achievements: ● Achieved Global, North Am., and Public Sector Customer Success Partner of the year ● Promoted to Principal of Customer Success Services ● Aspire Certification (Leadership Training) ● Sandler & Decker Certified ● Over 300% of goal on engagements Q3 ● Appreciate Awards: 42 recognitions by internal peers ● Participated in Multiple Executive Initiatives (projects)Responsibilities: ● Drive Growth & Retention of 50+ Accounts (over 17M in revenue) in portfolio ● Deliver strategic valuable conversations to optimize products and services ● Cross collaboration w/Sales, Marketing, Leadership, VC, Reporting, Services, etc ● Quarterly & Annual Business Reviews and Conversations of Value ● Monitor renewals, utilization, risk, evergreen for opportunities to expand ● Oversee Customer Life Cycle; from signing to advocate ● Mentor 7 new CSP’s and participate in Ascend Training for new employees ● Align with SAP AE’s for Global Accounts across multiple LoB’s

Achievements: • Implementation & Phase II Gov Contract Accounts/State and Local (PM & FC)• Promoted to Senior Consultant • Elite Site Reviews for Strategic Planning• Client Presentations Release Notes & Feature Spotlight Monthly • Manage challenging Global Accounts successfully • High level knowledge of all products offered by SAP Concur• Manage 50 Enterprise/Large Market Key & Premier Accounts• Transitioning new business projects to IPM team membersResponsibilities:• Implement net new Instances and Phase II project for Gov Contract accounts• Maintaining multiple customer environments on an on-going basis.• Balance multiple priorities, to be prepared for future events as well as expected changes• Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps. • Manage the expectations of the client by understanding the key business drivers and their prioritization.• Configure at a macro level as well as specific features and functionality at a module level.

Achievements: ● Built a new customer base nationally ● Manage, coach, train a team of 10 Distributor’s within 1st year ● Promoted 3 levels within the 1st quarter ● Learned new marketing to increase sales revenueResponsibilities: ● Weekly/Monthly goals of adding new customers ● Daily marketing via social media & network marketing ● Manage current customers, continually upselling ● Keep the business we have; educating, communication,follow-up ● Monthly, Quarterly, Yearly tracking, charting through CRM tool

Achievements: ● Develop and Install Professional & Standard Concur Sites ● Help Desk-problem solving for issues and improvements with Concur Sites ● Learn 100’s of new corporate accounts & travel policies ● Work multiple GDS systems simultaneouslyResponsibilities: ● Build & Assist with new On-Line Account Customers ● Problem Solving all On-Line Bookings & Installations ● Update and Modify existing On-Line Accounts ● Manage tickets, installs, and projects effectively

Achievements:• Developed and created corporate travel division• Empowered a sales team to their full potential (6 mil in new business)• Directed Client Account Management staff to retain client relations• ARC Certified• Created 24hour service for our clients after hours needs• Developed new marketing material and proposal data for RFP’sResponsibilities:• Implemented/trained all software to run corporate division (Galileo, Travelport, Trams, ClientBase, ResCenter reporting, etc.)• Manage day to day operations of the staff (20 employees)• Business Planning and Strategic goals• Analysis of employee productivity and incentive program• Oversee and create company policies and procedures• Implement new business and maintain relationships with existing clientele• Negotiate all contracts (agency and client)• Payroll, Hiring, Coaching, Training of staff• Commission Collections and Reconciling • Profit & Loss Statements, Quarterly & Yearly Budgets

Achievements:• Promoted multiple times over the years• Managed multi-million dollar accounts nation wide• Ran the small business division; over 300 small accounts and the staff to service these accounts• Started up tons of new accounts successfully; Super Valu, NCS, McGladrey & Pullen, J.J. Keller, Oshkosh, Wolters Kluwer, Kroll, etc.• Managed a staff of 25 employees around the country on-site• Learned multiple systems over the years; GDS systems, back office systems, self booking tools and client software• Worked multiple years on the after hours emergency line problem solving client issues.Responsibilities:• Managed national on-site accounts with a staff of 25+ agents including headquarters International Desk & Group/Meeting desk)• Meet and maintain client goals and objectives• Manage payroll, overtime, staffing, phone stats, quality control• Hiring/Firing, reviews, salary adjustments• Manage client contracts (Policies and Vendor contracts)• Client monthly management reports (review, edit, correct, distribute)• Provide Ad Hoc reporting based on client needs• Weekly & Monthly internal and external meetings• Continuing education for staff improvements• Manage productivity, errors, quality of service• Total Quality Teams (process improvements) / Project Management