Andrea Lafferty Email & Phone Number

United Kingdom

Fenny Compton, England, United Kingdom

• Oversaw HR functions, including hiring, staffing, training, payroll and labour law compliance.• Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.• Maintained smooth operations through careful management of office workflow and administrative processes.• Confidently communicated and negotiated high-profit deals and contracts with key stakeholders in global markets.• Kept accurate company records, upholding compliance with regulations and company policies.• Spearheaded development and delivery of future product offerings based on in-depth market research.• Established budgets based on historical, current and forecasted business data.• Identified and resolved operational issues impacting productivity, performance or profitability.• Served as official representative of organisation to public groups or government agencies.• Directed day-to-day work of 10 employees and motivated teams to exceed objectives.

Tring, Hertfordshire, United Kingdom

Strategic Account Manager

Fenny Compton

Apple Construction training is an award winning CPCS, CSCS, NPORS and CITB Accredited training and testing. All other types of H & S training provided also. Many courses funded via CITB Levy schemes or Government funding initiatives. Focusing on ensuring our product offering is highly competitive. Our Mission is to achieve outstanding results for our clients, by offering bespoke solutions that exactly meet their requirements and get the results they need. We are recognised by our awarding bodies as providing an excellent service to our clients within all the rules set for our accreditations. Our staff enjoy working for us in the happy and fun place we have created. We display a ‘can do’ attitude in our general activities and always look for solutions to problems.We are seen as being different from the rest of our competition by always following through on our promises; deliver to a consistently high standard and never compromise on the quality of training and testing.Apple Construction training, which is recognised leader in CPCS, CSCS, NPORS and CITB Accredited training and testing. All other types of H & S training provided also. Many courses funded via CITB Levy schemes or Government funding initiatives. Focusing on ensuring our product offering is highly competitive.As Sales ManagerI am looking forward to continuing to ensure all the staff at Apple continues with their strong passion for delivering a quality experience to our candidates and customers. Working for a company whose ethos, values and passion are the same as mine has been a pleasure. Kim has built up a successful company with a strong reputation for Quality and putting the customers’ needs first. I am looking forward to continuing to deliver this in my new role and ensuring our customers and staff has the best experience possible when working with Apple Construction Training.

Fenny Compton

Apple Construction training is an award winning CPCS, CSCS, NPORS and CITB Accredited training and testing. All other types of H & S training provided also. Many courses funded via CITB Levy schemes or Government funding initiatives. Focusing on ensuring our product offering is highly competitive. Our Mission is to achieve outstanding results for our clients, by offering bespoke solutions that exactly meet their requirements and get the results they need. We are recognised by our awarding bodies as providing an excellent service to our clients within all the rules set for our accreditation’s. Our staff enjoy working for us in the happy and fun place we have created. We display a ‘can do’ attitude in our general activities and always look for solutions to problems.We are seen as being different from the rest of our competition by always following through on our promises, deliver to a consistently high standard and never compromise on the quality of training and testing.I became Sales Manager of Apple Construction training in July 2014, after an 18 year career in Parcel Distribution, Apple is committed to offering high quality training services and putting customers at the forefront of everything we do, which matched my beliefs and values. Apple Construction Training is a recognised leader in CPCS, CSCS, NPORS and CITB Accredited training and testing. All other types of H & S training provided also. As a Sales Manager I am focused on exceeding the company revenue and profit targets, sharing knowledge on CPCS, CSCS and Health & Safety requirements, delivering excellent customer service, coaching and developing the team to achieve their targets and develop their skills.

The management of four field sales executives and a depot customer service representative, ensuring profitable growth of small, medium and large customer classification. Responsible for the retention, development, acquisition to grow annual revenues exceeding 13 million. Recruitment, management and development of Field Sales Executive and depot customer service representative.Achievement Exceeded 2013 Revenue Exceeded 2013 New Business Target  Secured 10 New Major customers Supporting and developing Account Managers in the achievement of their Key Performance indicators.

The management of the Lount Sales Centre, ensuring profitable growth of the adhoc, small, medium and large customer classification on a national basis. Responsible for retention, development and acquisition, responsible for maintaining and growing annual revenue exceeding 114 million, Management and development of Team Leaders and Indoors Sales Executives to support Field Sales Executives in revenue growth.Achievement Successfully Recruited, trained and managed 70 Indoor Sales Executives and seven Team Leaders across 2 locations, supporting the company strategy in centralising the Indoor Sales function Reduced staff turnover during 2011/2012 Achievement of Sales Revenue Target and securing a place in the company annual incentive for 2011 Supported and developed a Team Leader in to the promotions of Sales Centre Manager

: Achievement of the region’s revenue and revenue quality indicatorsDevelopment of Indoor Sales Executives, Field Sales, Sales Office Supervisors and Depot Sales Managers to ensure that key performance indicators were achieved. Achievements Implemented dual selling across all sales depots in the London Region ensuring an enhanced customer experience and improved business results and cost savings Improved revenue results and new business across London and South East Region Significantly improved the revenue and new business generation in the region. Reduced staff turnover

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