Andrea Musgrove Email & Phone Number

Charleston, South Carolina, United States

• Develop, update, edit, and create deliverable documents using Adobe Structured FrameMaker, Acrobat DC, Illustrator, Photoshop, and the Microsoft Office suite of programs.• Prepare and maintain testing documents for United States Coast Guard (USCG) Military Satellite Communication (MILSATCOM) systems and components, including Naval Modular Automated Communications System (NAVMACS) and Mobile User Objective Systems (MUOS), that adhere to government policy, standards, and instructions for technical publications.• Conduct research, design templates, and develop content for operational Job Aids (JAs) using published manufacturer system and/or component operation and maintenance manuals.• Assist in the development and maintenance of various deliverable documents to include, Readiness Assessments (RAs), System Operational Verification Tests (SOVTs), Job Aids (JAs), Pre-Installation Check Outs (PICOs), Pre-Installation Test Check Outs (PITCOs), and Standard Operating Procedures (SOPs).• Execute required Quality Assurance (QA) reviews to ensure the accuracy and adequacy of each document. Editing for compliance with government standards, industry guidelines, and internal company standards.• Develop team and company-use templates, checklists, trackers, and “how-to” guides used to standardize document styling and improve team efficiency. • Provide reports and documentation of document and project progress, status, and issues using Microsoft SharePoint and CGHelp2.0 Task Tracker.

San Diego, California, United States

• Develop, update, edit, and create documents using Adobe Acrobat DC and the Microsoft Office suite of programs.• Prepare and maintain United States Navy (USN) communication systems documents including, Integrated Shipboard Network System (ISNS) and Global Command and Control Systems - Maritime (GCCS-M) System Operational Verification Tests (SOVTs), adhering to specified government standards in accordance with (IAW) the SPAWAR SOVT Preparation and Execution Guidelines (SPEG).• Execute required Quality Assurance (QA) reviews ensuring the accuracy and adequacy of each SOVT document. Editing for compliance with the SPEG and internal company standards. • Develop SOVTs for System Level, Platform Level and Integrated Intermediate-Level (I-Level) testing. • Provide reports of document progress, status, and issues.• Maintain a final deliverable document database using company and industry best practices.

Norfolk, Virginia Area

- Provided customer support in the assessment, design, and development of training programs and curricula. - The design of curricula is accomplished according to customer and program objectives, using the principles of adult learning theories, applicable learning technologies and industry best practices for instructional design.- Conducted needs analysis and assessments to determine the appropriate content.- Created course content, materials, and assessments that met specified learning objectives and goals.- Created learning assessments (Tests and Test Plans), and selected the appropriate learning media to meet learning needs.- Designed and developed Interactive Multimedia Instruction products, and developed storyboards.- Assessed the instructional effectiveness of course materials and analysis data provided by external sources.- Contributed to the ongoing improvement of instructional design through research and self-development.- Provided quality assurance of internal training products, and electronically backed up and maintained accurate records of files for previously produced work.

Norfolk, Virginia Area

- Obtained security clearance in order to provide Quality Assurance and use Quality Control methods to produce technically accurate, grammatically sound, and correctly formatted training materials for government clients in defense contracting (NAVSEA, SWOS, PICG). - Experience with NTSPs, FEAs, JDTAs, CTTL/LO/AS, CDDs, CMS, TPPs, TGs, LP's, Test bank, and power points. - Proficient in SharePoint, AIM II, and experience working with other sub-contractors that work in tandem with the company.

Dallas/Fort Worth Area, Sewell Cadillac Of Grapevine

- Respond to all phone, email, and requests- Investigate customer complaints and propose a choice of solutions- Updates customer account information- Process all cash transactions- Schedule appointment, pick-ups, and drop off- Forward all requests to appropriate departments - Keep track of inventory, invoices in/invoices out, cars assigned to each technician group

Dallas/Fort Worth Area

- Book all the service tickets for the Dallas Cadillac, Buick/GMC, Infiniti, and Subaru stores. Including Internals, new car, used car, and loan car departments. - Work extensively with the accounting department, and with the computer programs ADP, Warranty Wizard, DSDA, Microsoft Office, Windows 7, GM Global Connect, and Subaru Net. - Other duties include answering calls from the Service managers and helping with correcting errors behind the scenes in order to assist customers in a more timely and accurate manner.

Bachelors Of Arts, English Literature, 3.05

I took various courses in writing, communications, speech, rhetoric, advertising, journalism, and psychology.

Spanish Language And Literature, 3.0

Basic Curriculum, English Language And Literature/Letters, 4.0