Promozione del secondo diploma di scuola superiore inglese online (A-Level)

Created programmes of work (English, French and Italian as Second Language); Planned and prepared lessons; Used a range of interactive teaching methods to enhance learning; Monitored learning through a range of assessment techniques; Developed strategies to deal with classroom behaviour

Primary responsibilities:• Acted as lecturer and discussed topics related to Fashion, Design and Events in English language• Marked midterm exams and final semester examinations

Primary responsibilities:• Acted as lecturer and discussed topics related to Academic Writing in English language• Marked midterm exams and final semester examinations

•Translate the Antico Borgo Monchiero brochures and restaurant menus from Italian to English•Reception to tourists (in Italian, English and French)•Checking-in/out guests, invoicing and cashing•Provide information about the refined local wines, wineries and monuments in the Langhe wine region

•Created programmes of work•Planned and prepared lessons•Used a range of interactive teaching methods to enhance learning•Monitored learning through a range of assessment techniques

•The use of accounting systems such as SAP and Argos; Purchase Order softwares such as Adaco and Microsoft work packages;•Invoice processing

• Administer the validation of medical subscriptions for the Italian and French market• Investigate and process claims for personal loan and mortgage PPI business in Italy• Handle and resolve complaints related to subscriptions and claims management• Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction • To ensure proper communication between the team staff in the Dublin office, the local TPAs, and medical underwriters to ensure timely decisions are communicated to the partners following the service standards.• Travel to relevant country with TPA Auditor to assist in the audit of on-site claims files. Document results and complete summary report as well as taking part of Operational Meetings.

• Obtain knowledge of the insurance system ‘Gulliver’ to process the claims of Individual Businesses and employees of Companies• Process claims in a multilingual service centre for the Italian, French and English speaking markets with agreed timelines• Enter all relevant information from invoices and medical expenses attached on claim forms• Understand each extensive policy and plan coverage offered by Allianz World Wide Care• Convert currencies for payments made by bank transfer or cheque. • In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims • Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction • Communicate with international hospitals, doctors and/or policyholders in regards to the clients medical treatments• Ensure all paperwork is up to date• Make decisions within my authority limit • Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills • Transversal tasks in collaboration with the marketing department: update translations of individual and group insurance plans, terms and conditions, claims form, Treatment Guarantee forms, and table of benefits into Italian

• The use of accounting systems such as SAP, Siebel, Lotus and Microsoft work packages;• Invoice processing (40 invoices per day) in multilingual service centre for a number of different French business units;• Updating job aids for new and existing employees;• Train new employees.

• Reception to tourists (in French, Italian and English)• Checking-in/out guests, invoicing and cashing• Provide information about local activities and monuments• Create reservations• Translate brochures from French to Italian

• Assisted students with physical and mental disabilities in primary and secondary schools.