Andrea Lopez

Andrea Lopez Email and Phone Number

Manager, Customer Success @ Podium
Guatemala Department, Guatemala
Andrea Lopez's Location
Mixco, Guatemala, Guatemala, Guatemala
About Andrea Lopez

I´m an experienced Manager for Customer Operations / Back Office environment; with 9-year experience in Order to Cash process. My experiences range from quality assurance, knowledge transfer, process alignment to customer satisfaction. I enjoy working with teams, using data for process improvement and communicate with the customers for problem resolution.

Andrea Lopez's Current Company Details
Podium

Podium

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Manager, Customer Success
Guatemala Department, Guatemala
Website:
podium.com
Employees:
1436
Andrea Lopez Work Experience Details
  • Podium
    Manager, Customer Success
    Podium
    Guatemala Department, Guatemala
    View
  • Secretaría Presidencial De La Mujer
    Advisor - Conventionality Control
    Secretaría Presidencial De La Mujer May 2024 - Present
    Guatemala
    Technical Support on research and analysis • on Women's Human Rights policies.
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  • Hcltech
    Xbs Manager I - Customer Business Operations - Project Manager
    Hcltech Jul 2021 - May 2023
    Guatemala, Guatemala
    Main Responsibilities: Monitor Contract Setup / Lease Contracts team productivity towards monthly goals. Coaching, Providing feedback, Reporting, Research and Problem resolution. Process alignment by region and by process lines.
    View
  • Hcltech
    Xbs Supervisor - Customer Business Operations - Supervisor
    Hcltech Jul 2020 - Jul 2021
    Guatemala, Guatemala
    Main Responsibilities: Monitor Contracts, Contract Billing, Cash Apps and Collections teams productivity towards monthly goals. Coaching, Providing feedback, Reporting, Research and Problem resolution.Transition support and implementing Meter Collection team for XBS GUA team.
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  • Hcltech
    Xbs Associate Analyst - Customer Business Operations - Team Lead
    Hcltech Jul 2019 - Jul 2020
    Guatemala, Guatemala
    Main responsibilities: Knowledge transfer and creation of process documentation for XBS Operation in GUA for Contract Setup and Contract Billing teams.Implementing process and monitoring teams for Contracts, Billing, Collections and Cash Applications.
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  • Hcltech
    Xbs Knowledge Transfer - Team Lead
    Hcltech Mar 2019 - Jul 2019
    Guatemala
    Main responsibilities: Training and support for XBS operation first waves of trainees.Knowledge transfer and creation of process documentation for XBS Operation.
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  • Xerox
    Pre-Billing Team Lead
    Xerox Nov 2017 - Mar 2019
    Guatemala, Guatemala
    Main responsibilities: Floor support, Coaching, Quality Evaluations and Pre-billing validation for big accounts.Other tasks: Training, research and escalation calls.
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  • Xerox
    Pre-Billing Client Associate
    Xerox Sep 2014 - Nov 2017
    Wtc Zona 13, Guatemala
    Main Responsibility: Gathering and validating billing data previous invoicing.
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  • Asociación Pro Integración Centroamericana Y República Dominicana
    Secretaria De Actas Y Acuerdos / Dirección Ejecutiva
    Asociación Pro Integración Centroamericana Y República Dominicana 2010 - 2014
    Guatemala
    Main responsibilities: Documentation of all the projects and activities for the Association.
  • Unión Internacional Para La Conservación De La Naturaleza Uicn
    Coordinadora Regional - Refca
    Unión Internacional Para La Conservación De La Naturaleza Uicn May 2011 - Dec 2011
    Guatemala, Guatemala
    Main Responsibilities: Coordination and documentation of "Reforestando Centroamerica" 2011 campaign.Communication with Regional leaders and gathering data for internal reports.
  • Asociación Guatemalteca De Exportadores - Agexport
    Practicante En Departamento De Promoción Comercial
    Asociación Guatemalteca De Exportadores - Agexport Mar 2010 - Sep 2010
    Guatemala, Guatemala
    Main responsibilities: Support the Commercial Promotion team on the preparation and execution of Commercial fairs.
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Andrea Lopez Skills

Project Management Microsoft Office Microsoft Excel Strategic Planning Research Social Media Process Improvement Analysis Human Resources Project Planning Data Analysis Liderazgo Team Leadership

Andrea Lopez Education Details

  • Universidad De San Carlos De Guatemala
    Universidad De San Carlos De Guatemala
    Ciencia Politica

Frequently Asked Questions about Andrea Lopez

What company does Andrea Lopez work for?

Andrea Lopez works for Podium

What is Andrea Lopez's role at the current company?

Andrea Lopez's current role is Manager, Customer Success.

What schools did Andrea Lopez attend?

Andrea Lopez attended Universidad De San Carlos De Guatemala.

What skills is Andrea Lopez known for?

Andrea Lopez has skills like Project Management, Microsoft Office, Microsoft Excel, Strategic Planning, Research, Social Media, Process Improvement, Analysis, Human Resources, Project Planning, Data Analysis, Liderazgo.

Who are Andrea Lopez's colleagues?

Andrea Lopez's colleagues are Jackson Lord, Hamza Meer, Arslan Ali, Ashley Smith, Elizabeth M. Marshall, Mckenzie Swanson, Ali Raza Khan.

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