Hi! I'm Andrea.I'm an accomplished professional with significant experience delivering and managing successful communication, engagement and advice services within the public and charitable sector. I have proven strategic planning, analytical and written skills across a range of services.I have worked for the National Deaf Children's Society, King's College London, National Assoc.of Citizens Advice, London Borough of Enfield and Carers UK. In my career I have managed:- five national helplines- public advice and information services - complex teams delivering advice, project management, channel shift, strategic planning, policy and engagement. The largest team I have managed was 100+ people.I am a confident writer - producing strategies, funding bids, briefings, policy, reports, web copy and internal communications.I have presented at numerous conferences and public events; international conferences, national events, Q&A sessions, delivering training, engagement events and on TV and Radio.