Andrea Hall Email & Phone Number

Greater Boston

Onalaska, Wi, Us

Partnering with clients, sharing knowledge, offering a point of view, helping them navigate business systems in order to leverage them to "do what they do the best they can".

Milwaukee, Wisconsin, Us

York, Maine, Us

• Devised and executed the strategic direction, implementation, support, and development of all business applications and technical infrastructure for $500M company. • Developed business system strategy for and facilitated organizational integration projects for 6 family of brands Acquisitions in 4 years which increased corporate revenues by 30%, facilities by 4, and employees by 200+.• Led internal team of 15 and a diverse group of business partners and stakeholders. Coordinated and oversaw expenses and capital expenditures annually.

York, Maine, Us

• Managed IT infrastructure, business applications, and IT Help Desk. Developed IT standards and policies designed to streamline upgrades, implementations, and support. • Led and executed two major enterprise resource planning system (ERP) upgrades with in-house team resulting in a savings of $400K.• Led and executed two warehouse management systems (WMS) & manufacturing execution systems (MED) implementations ($2.75M projects) across three facilities and 350 employees.• Led and executed electronic data interchange (EDI) implementation automating file exchange and enabling rapid on-boarding of customers (went from 10 to 50 in two years). • Scaled technology and policies during company growth from 250 to 750 people.

York, Maine, Us

• Managed, planned, and coordinated all activities related to the development of enterprise resource planning system (ERP) as a tool and platform for short- and long-term company growth, including establishing cross-departmental testing team.• Led and executed two website implementations ($1M projects), including custom design optimizing call center order entry and Cooking School reservations, significantly reducing costly call time.• Led and executed implementation of Microsoft Customer Relationship Management (CRM) for B2B sales department generating $95M in revenue. • Implemented custom commissions solution reducing monthly effort from 10 days to 10 hours.

York, Maine, Us

• Assessed the capabilities and maturity state of the legacy IT infrastructure and personnel; developed and implemented an action plan for departmental improvement. • Implemented Project Management disciplines including Agile, Waterfall and hybrid that allowed increased speed of results across multiple simultaneous projects. • Implemented custom shop-floor data collection solution for manufacturing. Eliminated paper logs and automated alerts for out-of-range measures. • Spearheaded company culture where IT was trusted partner with business areas enabling them to achieve their goals.

York, Maine, Us

• Formalized and streamlined processes required by sales team; customer approvals, pricing setup, catalog accuracy, order processing, promotion execution. • Orchestrated outsourced call center: participated in selection process, developed and executed training program for new agents, analyzed vendor SLA’s and held to standards. • Established trusted relationships with operations acting as liaison and partner on implementing new procedures and resolving issues.

York, Maine, Us

• Created a department to provide phone sales and exceptional service, coached on sales techniques and drove revenue through sales visibility and promotions. Ensured appropriate staffing coverage for all shifts covering 24x7x365.• Grew team from 5 to 36 agents. Maximized sales by reorganizing team into two divisions to focus agents on B2B or B2C with specialized training. Provided resolution to escalated customer complaints. • Supported Brokers in the field and attended trade shows selling and promoting the brand. • Represented sales and operations defining requirements, testing and training for original enterprise resource planning system (ERP) implementation.