Andrea Macedo Email & Phone Number

Develop data collection tools and tracking systems for research evaluating pediatric care management's (NC InCK services) impact on child and parental behavioral health, support recruitment, administer surveys

San Diego, California, United States

- Provided direction, support, and supervision for a team of 12 public health educators for the Case Investigation & Outbreak Management team within the UCSD COVID Response Team.- Created protocols, SOPs, and presentations and conducted trainings for team members with the latest COVID disease intervention strategies and comply with UCSD Health, CDPH, and CDC COVID policies. - Identified, mitigated, and monitored COVID workplace outbreaks upholding the Cal/OSHA employee requirements.- Translated scripts and protocols to Spanish for our Spanish-speaking team members and employees.

San Diego, California, United States

- Managed the California Notify Call center, a primary COVID-19 call center- Trained and coached a call center team of 10 employees who assist and support CA Notify users by aiding with messaging, creative problem solving, and serving as a point of escalation for difficult callers- Partnered with several stakeholders including CDPH, Apple, and Google to enhance the Exposure Notification application- Produced data analytic dashboards, reported statistical trends, and provided weekly updates to the UCSD Advisory group, CA Notify project team, and PH COVID Response Team - Maintained an average wait time below 1 minute with a consistent 15 - 25% weekly call volume increase- Designed test cases and studies for the CA Notify application – testing the self-reporting tool on Android and iPhone- Led the successful transition of the CA notify call center from UCSD to merge with the CDPH call center

San Diego, California, United States

Contact Tracing Team (January 2021 - July 2021):- Conducted comprehensive COVID-19 contact tracing to identify and mitigate the spread of the virus, ensuring prompt notifications and appropriate referrals for individuals affected.- Processed and documented patient health information, demographic, and clinical information for each call.California Notify Team (August 2021 - April 2022):- Handled, triaged, and documented a high volume of inbound calls (30/day) in English and Spanish delivering prompt and accurate COVID-19 guidance, ensuring positive customer service experience.- Provided guidance on COVID isolation, initiated exposure notifications, and facilitated referrals for medical care.

San Diego, California, United States

- Led 6 - 10 students in weekly discussions and office hours, facilitated thoughtful conversations and ensured a thorough understanding of lecture material, and guided students through each step of their fifteen-page final research paper- Collaborated with the class professor, graduate students, and other instructional assistants weekly to plan the class outline for the quarter, developed rubrics, created and graded assignments, and fine-tuned teaching methods

- Managed COVID Contact Tracing and Case investigations for UCSD Health employees- Conducted prompt interviews with COVID-19-positive health employees and UCSD-affiliated contacts - Implemented database improvements, developed tracking logs, and established an escalation process - Automated outreach process and tracked a high volume of employees using REDCap and EPIC. - Expanded tracking efforts to report COVID-19 exposures, managed hospital outbreaks, and completed employee exposure workups to COVID-19 patients in the workplace. - Represented the UCSD Health Contact Tracing team at daily interdepartmental UCSD Health COVID Operations meetings to ensure adherence to the ever-changing COVID-19 guidance from the California Department of Public Health and the CDC.

San Diego, California, United States

- Demonstrated exceptional front desk skills at the two largest gymnasium complexes on campus, coordinated and led recreational events, processed transactions, and delivered outstanding customer experiences- Exhibited strong leadership abilities by training new employees and educating customers on various programs, facilities, and memberships provided by UCSD Recreation

Richmond, Virginia, United States

Master Of Healthcare Administration, Healthcare Administration

Bachelor Of Science - Bs, Neuroscience, Cum Laude