Develop data collection tools and tracking systems for research evaluating pediatric care management's (NC InCK services) impact on child and parental behavioral health, support recruitment, administer surveys

- Provided direction, support, and supervision for a team of 12 public health educators for the Case Investigation & Outbreak Management team within the UCSD COVID Response Team.- Created protocols, SOPs, and presentations and conducted trainings for team members with the latest COVID disease intervention strategies and comply with UCSD Health, CDPH, and CDC COVID policies. - Identified, mitigated, and monitored COVID workplace outbreaks upholding the Cal/OSHA employee requirements.- Translated scripts and protocols to Spanish for our Spanish-speaking team members and employees.

- Managed the California Notify Call center, a primary COVID-19 call center- Trained and coached a call center team of 10 employees who assist and support CA Notify users by aiding with messaging, creative problem solving, and serving as a point of escalation for difficult callers- Partnered with several stakeholders including CDPH, Apple, and Google to enhance the Exposure Notification application- Produced data analytic dashboards, reported statistical trends, and provided weekly updates to the UCSD Advisory group, CA Notify project team, and PH COVID Response Team - Maintained an average wait time below 1 minute with a consistent 15 - 25% weekly call volume increase- Designed test cases and studies for the CA Notify application – testing the self-reporting tool on Android and iPhone- Led the successful transition of the CA notify call center from UCSD to merge with the CDPH call center

Contact Tracing Team (January 2021 - July 2021):- Conducted comprehensive COVID-19 contact tracing to identify and mitigate the spread of the virus, ensuring prompt notifications and appropriate referrals for individuals affected.- Processed and documented patient health information, demographic, and clinical information for each call.California Notify Team (August 2021 - April 2022):- Handled, triaged, and documented a high volume of inbound calls (30/day) in English and Spanish delivering prompt and accurate COVID-19 guidance, ensuring positive customer service experience.- Provided guidance on COVID isolation, initiated exposure notifications, and facilitated referrals for medical care.

- Led 6 - 10 students in weekly discussions and office hours, facilitated thoughtful conversations and ensured a thorough understanding of lecture material, and guided students through each step of their fifteen-page final research paper- Collaborated with the class professor, graduate students, and other instructional assistants weekly to plan the class outline for the quarter, developed rubrics, created and graded assignments, and fine-tuned teaching methods

- Managed COVID Contact Tracing and Case investigations for UCSD Health employees- Conducted prompt interviews with COVID-19-positive health employees and UCSD-affiliated contacts - Implemented database improvements, developed tracking logs, and established an escalation process - Automated outreach process and tracked a high volume of employees using REDCap and EPIC. - Expanded tracking efforts to report COVID-19 exposures, managed hospital outbreaks, and completed employee exposure workups to COVID-19 patients in the workplace. - Represented the UCSD Health Contact Tracing team at daily interdepartmental UCSD Health COVID Operations meetings to ensure adherence to the ever-changing COVID-19 guidance from the California Department of Public Health and the CDC.

- Demonstrated exceptional front desk skills at the two largest gymnasium complexes on campus, coordinated and led recreational events, processed transactions, and delivered outstanding customer experiences- Exhibited strong leadership abilities by training new employees and educating customers on various programs, facilities, and memberships provided by UCSD Recreation