Andrea Maclam Email and Phone Number
These days, it's not only what you can do, it's what you're willing to do. With over twenty years of customer service experience in several fields, I have done just about everything possible, that's not illegal or immoral, to make sure my customers walk away from their experience with my company happy and satisfied. I am proficient in most major computer programs, and what I don't know, I can easily learn. I like to think outside the box and get creative. I believe happy employees make for a more productive work place, and if you can't provide that for those who work for you, then you shouldn't be in business. I believe that you can have fun and make money, and do both well, if you have the right combination of professionalism and humanity. I was taught integrity, respect and ethics at an early age by the greatest man I knew. I just graduated with my publishing certificate from Ryerson University. I have a valid drivers license and I can also drive a standard. In addition, I can sing the entire soundtrack to the Rocky Horror Picture Show - and do the floor show as well. If you want a robot, pass me by. If you want someone willing to go to the mat for you, someone who's willing to get in and fight for her team and for her boss, then check me out.
Advantech Supply Chain Solutions
View- Website:
- advantechsupplychain.com
- Employees:
- 29
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Csr And DispatchAdvantech Supply Chain SolutionsMississauga, On, Ca
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Accounts Receivable Administrator / Health And Safety LiasonThe Westney Group Jan 2013 - PresentEtobicoke, OnCurrently in the Accounts Receivable role for three companies under the Westney Group umbrella: Mr. Metal (Etobicoke) Inc., Metals Plus, and Maintenance Metals & Alloys. In addition, I provide office support for a fourth company. Not formally trained in Human Resources, but I am responsible for the writing and posting of employment ads for all four companies. I am also responsible for vetting resumes and setting up interviews, as well as onboarding new employees for Mr. Metal. Created, implemented and maintained customer database for the Receivables department for the purpose of electronic invoicing. Creation of inter-office memos and templates to be used by our drivers and management to streamline and ensure a more accurate inventory count and duty roster.The collection of overdue accounts, including small claims court when necessary.Office management duties of inventory and supplies.Month end billing and statements for three of four companies. Assisting management in planning of company events. Answering a multi-line phone system.Basic administrative duties and others as required by management.End of day close out for sales.Account liaison between offices.
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Security PractitionerNorthwest Protection Service Nov 2003 - Nov 2017Toronto, OnCurrently licensed and Smart Serve certified. This was a customer service oriented position, where the safety of the public is a primary concern. For this position I have been trained in crowd control, crowd de-escalation, use of force, first aid, and have experience working extremely high-level events, such as FIFA Soccer Games, the MLS cup, hockey games, soccer games, major concerts and outdoor events such as SARSstock, sporting events such as UFC and WWE, and private and political events. Other duties include ejection of unruly patrons, follow-up paperwork for my supervisors and with Toronto Police Services if necessary, and a required knowledge of major venues across the city. A major part of this job is customer service, from directing all complaints to appropriate parties to informing patrons where all necessary areas are in the venue, in order to ensure that all patrons enjoy the event in a safe and secure environment. -
Accounts ReceivablesWolfe Transmissions Apr 2005 - Jan 2013Etobicoke, OnUnder the Westney Group umbrella. Created, implemented and maintained customer database for the Receivables department for the purpose of electronic invoicing. Creation of inter-office memos and templates to be used by our drivers and management to streamline and ensure a more accurate inventory count and duty roster.The collection of overdue accounts, including small claims court when necessary.Office management duties of inventory and supplies.Month end billing.Answering a multi-line phone system.Inventory returns.Customer service claims.
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Usher/Customer ServiceThe Royal Alexandra Theatre Sep 1999 - Apr 2002Toronto, Canada AreaThis was a customer service position with Mirvish Productions. It involved interaction with the general public, communication with the patrons, and knowledge of the theatre and it's history. It also involved ensuring the safety of the patrons during the performance through knowledge of first aid as well as fire safety regulations. Also involved was the safety of the actors as I enforced theatre rules that might put the people on stage in jeopardy. During intermission, bartending and sales of commissary items to the patrons were required. Intermittently, it involved interacting with local media and local government.
Andrea Maclam Skills
Andrea Maclam Education Details
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Publishing -
Ryerson UniversityPublishing -
Philip Pocock Secondary SchoolEnglish Language And Literature/Letters
Frequently Asked Questions about Andrea Maclam
What company does Andrea Maclam work for?
Andrea Maclam works for Advantech Supply Chain Solutions
What is Andrea Maclam's role at the current company?
Andrea Maclam's current role is CSR and Dispatch.
What schools did Andrea Maclam attend?
Andrea Maclam attended Toronto Metropolitan University, Ryerson University, Philip Pocock Secondary School.
What are some of Andrea Maclam's interests?
Andrea Maclam has interest in Social Services, Children, Writing, Skiing, Social Media, Live Music, Education, Dancing, Theatre, Poverty Alleviation.
What skills is Andrea Maclam known for?
Andrea Maclam has skills like Customer Service, Microsoft Office, Social Media, Microsoft Excel, Office Administration, Customer Focused Service, Accounts Receivable, Creative Writing, Invoicing, Editing, Administrative Assistants, Time Management.
Who are Andrea Maclam's colleagues?
Andrea Maclam's colleagues are Ernest Blackett, Frank Hewitt, Luis Villa, Jodie Rupert, Mohamed El Sabbahy, Christina Cranston, Ashley Smyth.
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