● Mentored 86 college students by advising them on their college journeys ● Offered academic, social-emotional, and financial support and advice to cohort of students● Communicated with students via phone calls, text messages, zoom/video calls and facebook messages and kept track of communication attempts and conversations on Salesforce ● Established healthy relationships with students of various backgrounds by providing them with access to program resources as well as outside resources● Performed weekly portfolio management tasks by creating student outreach target lists ● Advocated for students when meeting with supervisors so they would receive as much support as possible

● Assisted students in 100 level Spanish courses with their assignments ● Answered questions about the Spanish language and helped students with pronunciation ● Provided a welcoming environment for students ● Promoted the peer tutoring program on Instagram and by visiting classrooms

● Managed student records in Banner, Tracker-I9, and Human Resources Front End (HRFE) ● Received calls and faxes from potential employers and/or lenders to verify current and previous students’ employment at UIC ● Created appointments and managed calendar for multiple personnel through Oracle, Google Calendar, and Microsoft Outlook● Utilized HRFE to add and update student positions ● Assisted students through employment onboarding by creating Tracker, UI New Hire, and background checks ● Assisted departments through questions and concerns regarding HR onboarding process in both verbal and written form ● Administrated monthly reports on how many students were visiting the office and what services they used