Andrea Maliswa Email and Phone Number

Key responsibilities:*Utilize effective presentation and facilitation skills including creative training techniques using a variety of training delivery modalities*Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities*Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs*Measure the effectiveness of training programs using variousfeedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs*Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedbackand/or Training Needs Analysis