Managing SLAs of a large client base, constantly improving to deliver high-quality services to our clients. Apply significant knowledge of industry trends and developments to improve client’s infrastructure and improve service to our clients. Recognize system deficiencies, research and implement effective solutions. Managing of service desk and engineers to meet all requirements of the SLA. Implement and manage Virtualization Server Farm in several Datacentres around the country. Manage a technical department with a team of technical staff located in Cape Town and Johannesburg. Manage income and expenditure of the department with goals to improve income from month to month. Manage budgets of the department and assisting clients with their IT related budgets. Manage full projects lifecycle including architecture design; scope of work; quotes; presentations to clients; resource allocations; managing project costs and preventing scope creep. Manage technical resources within project schedule. Co-ordinate regular status meetings with relevant role players within a project. Liaise with technical staff and key personal and keep team well informed of changes within a project or organization.Manage VoIP team and assist with designing architecture and solutions. Manage implementations with third parties, keeping track of project scope and spend to remain within budget. Leadership – Manage and review work of technical team, managing development of staff through training and skill transfer. Ensure project tasks are in line with each person’s career interests when possible. Inspire team members to attain goals and pursue excellence. Identify opportunities for improvement and make relevant changes within the technical environment. Remain on the forefront of emerging industry practices and technology. Interact with Directors with regards budgets, income and expenditure of the Technical environment and to strategize the year going forward to improve income month to month.