* Expert knowledge of enrolling veterans and registering patients ensuring that all demographic, insurance, and contact information is correct. Advise veterans on how to apply, eligibility, proof of service, benefits, and DD214 verification.* Subject matter expert for HINQ, VIS, ESR, VISTA, VBMS, CPRS and inconsistencies.* Process PDX requests for sending/receiving veteran records.* Point of contact for Identity Management Issues; name, DOB, SSN, gender corrections.* Assist social workers from OEF/OIF with recently discharged veterans to help them enroll for benefits, appointments, and programs.

Selected for Elite Retention group after completing Verizon’s sales training. Regularly exceeded monthly goals of minimizing cancellations and improving retention. Commended by management & customers for excellent service and friendly tone.

Successfully grew business from $250k to over $900k in a three-year period, turning a small skateboard shop into one of largest in PA, operating a brick & mortar location, three eCommerce websites and a mail order business.

Audited transaction records to find every error that had occurred within the past several years prior to Mellon acquiring the funds from another institution. Goal of reconciling fund to zero balance. Completed project ahead of schedule and within regulatory guidelines.

Proactively managed the daily trade and expense transactions of 15 BlackRock Institutional Mutual funds on a daily and monthly basis. Prepared month end reports summarizing, Mandated to be 100% accurate on every transaction, every day.

Honorable DischargeResponsible for the entry, reconciliation, investigation, and resolution of Marine Personnel Records in the Military Diary System. Specifically responsible for Leave and Earnings Statements, Benefits Change Requests, Basic Training Records, and Pay & Allotment.