Andrea Martin Email and Phone Number

Maintain all Front of House areas in an orderly manner – general upkeep of the work area, which includes back of house store room. Maintain a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts. Keep management well informed of any guest’s concerns and complaints, and action taken.

Recruitment of Nurses and carers. Sales of new Business. Updating staff availability.

1. PositionFront of House Manager Duties MANAGING EFFECTIVENESS OPERATIONS Compile and complete all relevant reports on a weekly and monthly basis • Provide administrative and clerical service in club • Provide world class customer service to all members within the clubs and resolve member queries • Ensure that reception, back-office areas are always tidy, clean, and neat. • Ensure enough stock of all forms are available at reception for the duration of the shift. • Be an ambassador for Ignite Fitness at all times, set an example by engaging with members in professional and friendly manner. • Set an example to other members of staff, not letting personal opinions and views influence your conduct. • Regulate and monitor all members accessing and exiting the facility, check member is up to date on account. • MOD rostering and management of rolePETTY CASH Make sure that petty cash recon is up to date All petty cash vouchers are signed off by GM All receipts received back and accounted for Update petty cash recon as receipts are received Make sure all petty cash documents are filed ADMINISTRATION Maintaining accurate records, processing any membership changes Membership administration, ensuring accurate record keeping & database administration Handling membership queries that originate within the club Responsible for various weekly & monthly reports. Ad Admin hoc duties Submit PO's, obtain 3 x quotations where needed in support (Correct company details) Keep Stationery secured with sign-out sheet All staff/employee documents are received, correct, up to date and filed Place order with HO timely consumable items Timely submission of signed off instructors’ invoices to HO Full support with debt in collections, management of unpaid, etc at club level Management of Club Operational Marketing.

PositionCSA AGENT Duties Responsible for Answering High volume of calls during the peak period and making sure that every query or complaint is dealt with in a professional manner, making sure that the client is always happy at the end of every call.In House Training Retail, Digital and Account Security

Receptionist Duties Responsible for handling front office reception including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. I schedule meetings, make sure that once a client arrives that the correct contact person is advised. Updating the register so that all executive and managers are aware of staff availability. 2. Position Administrator Duties I was in charge of our operations department's filling and making sure it is constantly updated in case of a query or to supply supporting documents for SARS. I provide a purchasing service to the office support and warehouse as well as the control of petty cash for the Cape Town branch to meet the needs of the staff. In House Training I am assisting in various departments to help with their admin load, Sea Exports – filing and certificates that are needed for clients Air Imports – Filing, and closing files on Compuclearing – that have now changed over to Cargo Wise, Obis, liaising with clients, answering E-Mails. Sea imports - Filing, and closing files on Compuclearing – that have now changed over to Cargo Wise. Warehouse – stock Control, and Data entries.

1. Position ReceptionistDuties Running the reception area, including greeting of visitors, responding to telephone calls while handling in-person inquiries from clients and colleagues, 2. Position Front of house Manager/ Manager on dutyDuties Managing reception and the staff and making sure that the shift list was up to date. Making sure everything runs smoothly in the club/gym. Dealing with any issue that arises in a pro-active and professional manner. 3. Position Assistant Corporate Consultant DutiesDealing with queries regarding clients medicals and there cover. 4. Position Contact Centre Agent Duties Answering High volume of calls and making sure that every query or complaint is dealt with in a professional manner, making sure that the client is always happy at the end of every call.