ShopRenter Webshop Setting, Counseling, Project ManagementMaintenance and Assistance for Shoprenter Webshops Webshop Design and Content ProjectsAssistance to Launch New WebshopsStructuring Databases Functional AdjustmentsPersonal Counseling, Workshops

Management and Product DevelopmentOnline Marketing CampaignsWebshop ManagementPublic Relations

Organisation of Lean WorkshopsCompilation of Educational MaterialsTrainings in Aris System Making of New Processes in ARISImproving and Optimizing Bank Processes

Planning and Introduction of New Business ProcessesMapping Exinsting Processis and Making Flow ChatsEstablishing and Managing Modifications in Process ImprovementOrganising Trainings for Users of MEGA SystemManaging Trainings and Presentations

Managing and Leading the Trainers Group, Organizing the Daily Routine of the WorkgroupsManaging Procedural Changes and Projects of the Contact CenterDefining Business Needs of the Contact CenterMaking Business SpecificationsEstablishing System Screens for Contact CenterDeveloping Processes, Making and Updating RegulationsOrganizing System and Process TrainingsGiving Lessons and Making Educational Materials

Organizing and Managing the Workflow of the Call Center (60 coworkers)Selecting New ColleaguesDevelopment of the Performance Improvement SystemManaging Professional TrainingsCoworker educationsParticipation in Process Managment and ImprovementMaking Reports and AnalysisOrganizing Community Events

Answering Client Calls and E-mails Complaint ManagementMentoring and Educating New Colleagues