• Collaborate with agile team members to estimate, plan, and manage new feature development and testing.• Review product requirements and ensure delivered products meet requirements through clear acceptance criteria.• Use TestRail to create and execute test plans for new feature development.• Identify and report bugs, defects, and other product issues, including investigation and triage of customer bug reports.• Monitor and test monthly and hotfix deployments.

• Acted as the sole functional tester on an agile team of system administrators validating system upgrades to COTS applications.• Adhered to strict quality system processes and procedures and guide team members in proper use in regulated industry.• Collaborated with end users to gather and document user and functional requirements.• Performed exploratory testing to quickly learn new applications and aid in writing requirements and test cases.• Wrote installation documentation, test cases, and test reports to be included in a validation package to meet quality system standards.• Identified testing resources and proctored tests.

• Accelerated the deployment of new IT products to 80+ locations created as MVPs by an agile product development team; scheduling, coordinating, creating training documentation, hosting training sessions, collecting user feedback and supporting questions and issues. • Facilitated a corporate-wide operational efficiency project by providing valuable data through SQL queries showing areas needing improvement and how much improvement was realized after operational changes were in effect. • Supported the Business Operations team by providing efficient and detailed application support for both internal and external customers with the use of many tools: application knowledge, SQL queries, and documentation and code in VSTS.• Acted as a liaison between the Business Operations team and IT.• Analyzed the large product development backlog and prioritized by technology, effort, and Business Operations need.• Provided cross-functional support to Business Operations, IT Service Desk, BI, Product Development, and Product Management teams to ensure better communications throughout the development lifecycle and ensure priority issues were being addressed.

• Led team of 12 software engineers ensuring a quick response to issues with critical business systems.• Triaged and prioritized all requests for application support.• Completed detailed investigations and prepared and executed SQL scripts for both data fixes and ad hoc reporting requests in the production environment.• Researched using documentation, code, logs, and other monitoring tools to perform investigations and determined the appropriate solution to each application support request.• Supplied immediate solutions for high-priority issues. • Documented and championed long-term solutions clearly for both business stakeholders and software engineers. • Provided and analyzed monthly metrics to show team accomplishments, staffing needs, and trends with other internal teams to aide in discussions around process improvements.

• Analyzed source to target documentation.• Wrote complex SQL scripts that included data transformations and processing rules.• Prepared and executed test cases for functional areas in Cognos. • Created and identified test data required to execute test cases and interacted with project team members to ensure the data was available for testing. • Analyzed data and SQL script results to clearly document and aid others in the quick and efficient remediation of issues.

• Ran and analyzed regression scripts for each monthly maintenance release, performed maintenance on existing scripts, and created new scripts for specific requests using QTP. • Developed and maintained reusable post-deployment smoke test scripts for several application groups using QTP integrated with Quality Center.• Assisted application teams with high-volume data setup as needed. • Managed and maintained Quality Center, including day-to-day administration, monitoring, patching, QTP integration, user support, and demos. • Worked with Software Configuration Management on implementing ClearCase for code management and documented and demonstrated the process to the offshore team.

• Led multiple projects, including bi-monthly maintenance releases and concurrent hot fixes, estimating effort, allocating resources, tracking daily status, evaluating risk, and leading retrospectives.• Supervised a team of 17 Software Quality Analysts, 9 of which were part of a remote team.• Collaborated with Project Management and Software Configuration Management to insure SDLC standards and controls were being followed.• Created test plans for new initiatives.• Facilitated and followed through with process improvements.• Administered, troubleshot, and coordinated QA environment setup.• Monitored information captured in ClearQuest and HP Quality Center for completeness and accuracy.

• Assumed a leadership role on all projects and tasks as needed.• Mentored and trained other software quality analysts in user applications, testing environment, and SDLC process.• Assisted in the project planning process by providing estimates based on business knowledge and experience.• Retained all responsibilities of the previous Software Quality Analyst position.

• Investigated and resolved errors in production as well as development versions of software.• Identified and corrected field issues adversely affecting customers.• Created software enhancements, added new reports, consolidated and reused existing code.• Analyzed the impact of enhancements and updates prior to commencement.• Managed PowerBuilder, Visual Basic, and stored procedure updates.• Performed unit testing for all code enhancements and updates.• Wrote and updated technical specifications for use by developers and software engineers approving the programming changes.

• Developed test plans and manual test cases to ensure that business requirements were met.• Verified data manually using SQL Server query tools.• Performed functional testing for both project and maintenance versions of in-house software. • Entered and tracked any defects found using PVCS Tracker.• Developed and maintained existing automated test scripts with Rational Robot and analyzed results utilizing Rational Test Manager.