Andrea Mellor Email and Phone Number

Manage delivery and resourcing of professional services.Directly responsible for recruiting and growth of the Professional Services TeamResponsible for staff/account management and prioritization and forecasting Coordinate activities with regional sales management and worldwide consulting management Develop and maintain relationships with sales and implementation partners Support and implement regional and worldwide corporate initiatives Develop and maintain world-class… Show more Manage delivery and resourcing of professional services.Directly responsible for recruiting and growth of the Professional Services TeamResponsible for staff/account management and prioritization and forecasting Coordinate activities with regional sales management and worldwide consulting management Develop and maintain relationships with sales and implementation partners Support and implement regional and worldwide corporate initiatives Develop and maintain world-class consulting processes and personnel Meet professional services revenue and profit quotas Provide delivery management to ensure customer satisfaction and positive references Provide tactical and strategic support in achieving software product and services sales quotas Show less

My responsibilities included the management of the Support team making sure that Change, Release , Incident and Problem Management processes where in place and manage using ITIL practices. Communicating internally and externally with a range of experience levels, from users to executives.