Andrea Metz Email and Phone Number

Lead and develop vision for growth generating strategies including Mergers and Acquisitions, De Novos, Marketing, Information Technology, Human Resources, Training and Development as well as organic growth initiatives.

Oversees the non-clinical services provided to all affiliated dental practices within the region and ensures the production of services in the most cost effective manner while exceeding quality standards. Responsible for achieving the mission, vision, goals and objectives of the organization. Ensures Directors of Market Operations are operating at levels that exceed objectives, benchmarks and operating metrics.• Provides structure and promotes a culture of servant leadership by collaborating with the executives, directors, clinical team and supportive home office departments.• Develops operational plans that are simplified, measurable, and cost effective. • Ensures the operational plans to meet or exceed the regional and organizational goals are successfully implemented.• Plans, prepares, controls, monitors, and forecasts the operating budgets for all units within the region. • Oversees the performance of regional practices against key metrics & business targets• Develops action plans and monitors progress against plans for identifying and preventing service and profitability issues. • Works closely with the Regional Clinical Vice Presidents to ensure that practices are performing to the standard of care. • Collaborates with and supports the Regional Clinical Vice Presidents on any clinical corrective or counseling matters as necessary.• Partners with the Doctor Recruitment team and Regional Clinical Vice Presidents to ensure that the doctors at the affiliated practices are considered to be excellent clinicians with the ability to perform production, expense control and patient service according to the standards of the professional association/corporation.• Evaluates opportunities, makes recommendations and is directly responsible for the profitable expansion of the region.• Establishes close relationships with the providers in the region, helping them see the organization vision, and helping them achieve their personal goals.

• Collaborates with Doctor Partners, Affiliated Clinicians, Executives, Home Office Support, and Practice Associates to improve operational processes resulting in increased profitability for the organization year over year• Develops and implements strategic plans to increase revenue, control expenses, maximize capacity, identify and capitalize on opportunities ultimately creating a preferred practice business model• Achieved 33% Net Revenue growth, and 40% EBITDA growth within 2 years for mature markets• Recruits, develops, motivates, and retains Doctors, management personnel, and practice associates to ensure the delivery of the highest quality services for patients• Creates a team based culture of continuous learning for direct reports, Doctors, practice teams, and peers • Sustains 14 practices focused on the Patient Experience resulting in minimal Patient Concerns • Hand selected to participate in Steering Committees and Advisory Councils to determine the value of potential project charters for the company• Converted 25 practices in the Eastern Region to a new practice management software• Trained all Regional Development Leaders on Profit and Loss Statements, identifying root causes, and developing action plans to improve performance in all markets companywide• Mastered various computer skills in Excel, Practice View, PV2020, Revenue Recover, Ready Cast WEBEX, Outlook, Windows, and Word systems