Identifies and articulates opportunities for improvement in the SAP billing and invoicing operations, as well as business processes. Subsequently facilitates necessary changes utilizing internal and external technology resources. Participates in all aspects of the SAP project management process, including requirements gathering, writing functional specifications, configuration, testing, user training, implementation, and on-going support. • Reviews and understands all existing processes as configured in the SAP billing module, including Washington Gas specific enhancements and customizations.• Creates and maintains strong relationships with the SAP billing business owners and related stakeholders, and acts as the liaison and main point of contact between them and technical resources.• Works with the business owners to identify opportunities for improvement and design solutions; delivers accurate business requirements to functional and technical IT resources.• Leads design phases of projects, including supplying functional and business knowledge to the design phase, verifying the end blueprint satisfies the actual business requirements of the project, and identifying potential conflicts with other business units or processes.

Responsible for functional aspects of Billing and Customer Choice for Project Vision. Provide application functional support and implementation support. Review functional and technical design specifications. Identify and report development issues, collaborate with cross-functional teams on integration issues and develop solutions to these issues. Continually enhance or improve business systems processes that drive efficiency through use of best practices. Write, review and execute test scenarios, cases and scripts; report progress to immediate supervisor. Execute quality assurance from test definition through assessment sign off. Provide Knowledge Transfer support for configuration. Provide regular updates to immediate supervisor. Working knowledge of the specific functional area of assignment (customer contact/service, customer billing, credit and collections, rates, service and service orders, metering, customer choice, marketing and sales, financial management, payments/refunds/deposits, workflows, third-party vendor management

Capacity AdministrationDirect responsibility to monitor gas deliveries on a daily basis for the Company's Delivery Service and Interruptible Supply Customers using supplier nominations and pipeline bulletin board systems. Developing & administering a gas tracking system. Perform coordination role between other Business Units to verify customer compliance with unbundled delivery tariff provisions. Assist in daily development of total system supply needed, taking into consideration volumes being delivered for non-system supply customers. Work with other Energy Acquisition personnel on a monthly basis to distinguish deliveries for 3rd parties from supplies delivered to meet WG system send-out requirements. Provide input into the supply planning process of WG to assist in forecasting impacts of further system supply unbundling. Responsible for capacity releases with regards to the unbundled customers/suppliers needs. Perform Sysop duties for Washington Gas EBB for delivery service customers. Serve as WG representative at the Maryland PSC round table meetings where regulations are negotiated for Maryland territory unbundled services.

Capacity AdministrationResponsible for overseeing the daily work activities of the staff in the Delivery Service section, including primary responsibility for marketer interactions as they relate to Delivery Service. Develop and implement policies related to delivery service applicable to suppliers and customers. Functions as primary contact for operational aspects of delivery service programs. Communicates with customers, suppliers, and other WG business units to ensure compliance with delivery service tariffs. Oversees processing and verification of delivery service nominations, including use of GMS. Interacts with Sourcing area to ensure delivery service activities and system supply requirements meet system needs. Monitors unbundling developments and makes recommendations for program improvements and system supply planning. Defines tariff requirements and works with Regulatory Affairs in the development of appropriate tariffs. Analyzes delivery service program and makes policy/procedure recommendations to avoid problems, enhance program effectiveness or improve supply planning process. Supports the Department Head in leading local regulatory efforts to improve the Company's competitive business position. Oversees the implementation of the Unit's business plans for their Section and, in support of the Department Head, is responsible for the presentation to and acquiring "buy in" from the local regulatory commissions of the Corporate Business/Strategy Plan. Establishes and continuously improves the Section's work guidelines, systems, policies and processes, including the gathering and dissemination of regulatory information throughout the Company as it relates to gas acquisition. Works closely with business and support units to ensure a coherent and supportable position that is well documented prior to presentation to a commission. Represents the Unit as a participant or chair of various internal work groups/task forces.

End-User Gas Supply)Direct responsibility to monitor gas deliveries on a daily basis for the Company's Delivery Service and Interruptible Supply Customers using supplier nominations and pipeline bulletin board systems. Developing & administering a gas tracking system. Perform coordination role between other Business Units to verify customer compliance with unbundled delivery tariff provisions. Assist in daily development of total system supply needed, taking into consideration volumes being delivered for non-system supply customers. Work with other Energy Acquisition personnel on a monthly basis to distinguish deliveries for 3rd parties from supplies delivered to meet WG system send-out requirements. Provide input into the supply planning process of WG to assist in forecasting impacts of further system supply unbundling. Responsible for capacity releases with regards to the unbundled customers/suppliers needs. Perform Sysop duties for Washington Gas EBB for delivery service customers. Serve as WG representative at the Maryland PSC round table meetings where regulations are negotiated for Maryland territory unbundled services.

Large Commercial Markets) Job responsibilities include coordination of "spot" sales to Large Commercial and/or Group Metered Apartment customers on an Interruptible basis during winter months, negotiating sales contracts with existing large customers and administering activities related to tracking gas deliveries at WG city gate for end user transportation customers. Involved with design, implementation and maintenance of Delivery Service Balance & Billing System. Responsible for implementation and administration of Delivery Service Programs. Established working relationships with external and internal customer and with suppliers, providing answers and information in reference to delivery services as needed.

New Business) Duties included assigning and distribution of work to New Mains & Services Clerks. Developed computer reports a needed using Focus programming and training as needed. Responsible for gaslight inventory and installation for Residential New Business New Construction jobs in DC, MD & VA. Member of New Business Construction Management System Phase I and II Task Force developing New Business database and involved in training of personnel.

Responsible for supporting sales efforts by responding to customer phone calls and processing inquiries and accepted New Business requests and data entry. Phone contact with homeowners, builders, developers and contractors to promote the use of gas, answer questions related to gas availability, scheduling and problems related to jobs. Responsible for preparing, typing and maintaining New Business paperwork from inquiry to job completion and entering relevant data into the New Business Tracking System. Backup for Lead Clerk as needed. Technical Qualifications MS Word, Excel, paradox, Dbase, Visual Basic, SQL Plus, TSO, JCL, Focus, SAS, Oracle, DB2 Platinum Report Facility, Crystal Reports, HTML, Internet, Web Page Design, Sysop WGL EBB, DSBB, Marketer Portal, Interstate Pipeline Bulletin Boards