Andrea Mitchell Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Chicago, Illinois, Us

Uniontown, Ohio, Us

New Britain, Ct, Us

New Britain, Ct, Us

New Britain, Ct, Us

Responsible for: Requirements, systems integration, user stories, acceptance criteria, business process analysis, leading agile team, project coordination.

Professional consulting, helping organizations improve solution delivery, business analysis, business process analysis and re-engineering, research services.

Carmel, Indiana, Us

As Lead Business Analyst on several enterprise-wide initiatives, responsible for documenting business requirements, data needs, current and future state processes, security requirements, and test scenarios for new systems development projects. Plan and lead requirements elicitation sessions with Management and End Users. Responsible for outlining the scope and high level requirements and managing the requirements elicitation schedule and sessions for assigned areas and systems including Microsoft Dynamics CRM, Guidewire Billing Center, and Duck Creek Rating and Policy Administration system. Position requires excellence in customer service demonstrating professional analysis skills. Utilization of Waterfall, Agile. Generated various business and system artifacts including Stakeholder Analysis, System Flow diagrams, Business Requirements, Data Relationships, Project Charter, Requirements Traceability Matrix, Test Scenarios and Test Cases.  Work to promote best practices around Project Management concepts and SDLC processes including defining processes, utilizing best testing practices, and promoting quality assurance methods, such as peer reviews and structured walk-throughs.

Indianapolis, Indiana, Us

Member of customer support team responsible for providing outstanding program and systems support to clients. Customers were schools all across the country implementing STEM programs. Responsible for troubleshooting system issues and technical problems and escalating to Tier II and Tier III as required. Respond to customer inquiries regarding application access and processing.  Analyze issues and errors across multiple systems to isolate cause and escalate information to technical teams.  Utilized and analyzed integrated web based applications including Salesforce, Smartsheet, and E-learning products Canvas along with proprietary applications. Position required utilization of business analysis skills and initiative to seek out the needed system specifications and documentation from several remote teams working on various modules of the system.

Indianapolis, Indiana, Us

Member of testing team responsible for functional system testing of web based pension fund application. The development team was remote and provided software releases to be tested utilizing Agile delivery method. Analyzed program documents, business requirements documents, and functional specs in order to create test cases for the final system.  Created detailed test cases with processing requirements and test scripts. Documented them in Xqual Testing tool and linked tests to requirements in order to provide client with traceability reporting.  Executed scripts and created test bug scenarios using Snag It and Jira to provide development team with precise processing steps and observed defects.

Indianapolis, Indiana, Us

As an IT professional at Eli Lilly and Company, played key roles on a variety of projects in the Clinical Data Collection and Clinical Data Management aspects of the Clinical Trial process. As Project Manager on a 6 month software development project, I was responsible for creating the MS Project plans for the software releases of a new data collection system. o Presented Powerpoint presentations regarding project milestones and issues to Project Champions and Executive staff. As Business Analyst on a new data collection and document management system, I was responsible for documenting business process flows and data integration requirements.o Met with business users in matrix team environment to define and document the new business processes and business roles required for new system. Documented these using Visio.o Defined and designed data integration requirements. Supervised developer and tester in the development, testing and implementation of data integration requirements for the new system.  In the role of Test Lead on a new data collection and data management system, I was responsible for coordinating all of the test activities for new software being developed by outside vendor.o Assisted team in eliciting and documenting all requirements for the system.o Responsible for coordinating installation of new releases of the software, setting up, and maintaining the test environments with Oracle DBA team.o Responsible for installation and maintenance of the client versions of the software in the test environment.o Coordinated testing efforts with Vendor by organizing test cases and test scripts, supervising onsite testing efforts, and documenting all defects and feeding them back to the vendor.o Attended monthly Vendor meetings along with IT staffs from other major pharmaceutical companies to collaborate in the development of upcoming releases of the software.

West Hartford, Us

As an IT professional at Electronic Data Systems Corporation, I held numerous positions working on large scale corporate systems for General Motors Corporation. Deep training and use of SDLC tools and methodologies. As Client/Server Testing Coordinator, I was responsible for the coordination of test projects into the Testing Lab.o Met with Business users and IT support analysts to understand their application, document their testing requirements, set up the test environment, and sign off on completed test projects.o Maintained PC clients and server in the test lab, building new hardware when required and installing and updating software. As Business Analyst and Project Leader, collected high level requirements, detailed level requirements, and managed work break down structures for a variety of financial systems.o As the lead Business Analyst, responsible for documenting detailed requirements and required data for Corporate Sales and Use Tax System, Trade and Tariff Management System and Personal Property Tax System. Met with Business owner, other systems owners to define requirements and data integration requirements. Created Project Charters, Scope of Work Documents and Work Break down Structures. Supervised staff to install vendor software and develop data integration modules. As Team Leader, supervised staff of Systems Engineers in the Production Support of various tax systems. o Met with customers to create business plans, document systems bugs and enhancements, and assigned work to developers. o Oversaw change management and disaster recovery efforts. o Completed EDS Leadership Internship training for the company. As Application Support Engineer supported various corporate tax systems.o Met with customers to identify changes and defects.o Modified programs in Cobol, HP Relate, Easytrieve utilizing JCL/TSO in online and batch environments.

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