Andrea Molina Email and Phone Number
Gracias por visitar mi perfil de LinkedIn. Permíteme que me presente: Soy Andrea Molina, licenciada en Hotelería y Turismo y con una amplia experiencia en el sector hotelero internacional.En la actualidad estoy buscando un nuevo trabajo en el que seguir desarrollándome profesionalmente en remoto. Mi amplia experiencia en el sector de la hotelería es un gran activo, aunque estaría abierta a retos en sectores distintos ¡me encanta aprender! Por mi experiencia y trayectoria podría encajar en posiciones como:✔Customer Success Manager / Director✔Administrative Manager✔Marketing Manager, Sales Manager, Project ManagerPreferiblemente en empresas multinacionales.Si crees que mi perfil te encaja estoy a tu disposición en ✉Myandreas1989@gmail.com| | ✆+57 3204836784.¿QUÉ PUEDO APORTAR A TU EMPRESA?Mi experiencia me ha proporcionado un gran conocimiento de la hotelería en empresas internacionales, liderando procesos y equipos en entornosmulticulturales, enfocada en mejoras, desempeño, empoderamiento y estrategias para el cumplimiento satisfactorio de las metas propuestas. Puedo:➜Gestionar proyectos internacionales trabajando con personas de diferentes culturas➜ Liderar y gestionar equipos de trabajo, manejar presupuestos, implementar programas corporativos, manejar operaciones complejas (multitasking).➜ Trabajar en español, noruego e inglés.¿QUÉ ME AVALA COMO PROFESIONAL?✰ Mi formación en temas relacionados con la hotelería: soy licenciada por la Escuela Colombiana de Hotelería y Turismo y he realizado numerosos cursos relacionados con la gestión hotelera, liderazgo, revenue management, etc.✰ Mi amplia experiencia internacional en el sector de la hotelería ocupando cargos de Executive HouseKeeper o de Rooms Division manager para compañías de reconocido prestigio como la cadena IHG.¿POR QUÉ YO?✔ Tengo una gran capacidad de adaptación a distintos entornos al haber trabajado en países diferentes. Gran experiencia internacional y multicultural.✔ Mis valores son la ética, compromiso, rigor, profesionalidad, trabajo en equipo, confianza.✔ Por mi capacidad para el trabajo en equipo y mi máximo compromiso y dedicación en lo que hago y mi pasión por aprender cosas nuevas de forma continua.Si crees que soy la profesional que buscas estaré encantada de que me conozcas ✉Myandreas1989@gmail.com| | ✆+57 3204836784
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Director De Experiencia Del Cliente Y Gestión De PropiedadesLivoCartagena, Co
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Director De Experiencia Del Cliente Y Gestión De PropiedadesLivo Dec 2023 - PresentColombiaCon LIVO puedes comprar una participación de la segunda vivienda de tus sueños, reduciendo dramáticamente el valor de la inversión y los costos mensuales, mientras te ofrecemos todos los servicios y la tecnología para que tengas la mejor experiencia. -
Excecutive HousekeeperIntercontinental Dominica Cabrits Resort & Spa Mar 2023 - May 2023Dominica➢ Brand changing from Kempinski to InterContinental at Dominica Island.• 151 Rooms property• Lead a team of 25 people• In charge of implemented InterContinental standards according to IHG guidelines.• Training team on the following topics: IHG Standards and check lists, SOP’s – standards operational procedures, Guest service, loyalty program, schedules, cleanliness routines, purchasing requisitions, Discrepancies, lost & found, problem resolution, IHG Way of clean 5-s program, among others.• Create SOP’s (Standard operational procedures).• Training new supervisors and motivate people through empowerment and knowledge.• Worked closely with Chief Engineer in all aspects of Hotel preventive maintenance and general improvements.• Improvements in public areas and rooms cleanliness. • Manage daily hotel operation.• PMS Opera.• Training making guest smile.
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Rooms Division ManagerHoliday Inn Morros May 2018 - Jun 2022Cartagena, Bolívar, Colombia• 140 Rooms Property.• Lead a team of 32 people between Front Desk and Housekeeping departments.• In charge of leading Hotel Experience Champion, program implemented by IHG brand to create methods to improve processes related to guest service, guest experience, loyalty program, problem handling, service recovery, cleanliness and global standards.• Worked closely with Chief Engineer in all aspects of Hotel preventive maintenance and general soft improvements; likewise, executed Capital Investment projects and recommended actions to maintain hotel condition in order to honor True Hospitality to our Guests.• Brand Standard Champion and supervised its compliance throughout entire Hotel operation.• In charge of leading and motivating highly skilled colleagues in housekeeping and front desk departments.• Managed inventories and purchases maintaining a healthy balance between expenses and achieving optimal budget management.• Purchasing of hotel lingerie according to standards guidelines and operation needs.• In charge of providing uniforms for all hotel employees.• Managed daily hotel operation, guests/groups arrival experience, check in process, hotel and room cleanliness, follow up requests and check out process.• Handle situations due to the pandemic COVID-19, leading and training teams focused on biosecurity measures.• Developing and create SOP ́s (Standard operational procedures) focused on biosecurity, ensuring proper cleaning and sanitization of common areas and rooms.• Oversee corporate programs and ensure correct implementation.• Analyze and implement strategies to increase guest recognition and loyalty to IHG One rewards loyalty program.• Managed problem resolutions.• Implementation of rooms and breakfast upsells program, contributing to hotel revenue.• Member of executive committee.
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Assistant Front Office ManagerHotel Intercontinental Cartagena De Indias Jan 2015 - Apr 2018Cartagena➢ Pre-opening and Opening hotel.• 285 Rooms Property• Lead a team of 21 people.Pre- opening stage:• Assisted Front office Manager in developing staffing guides,departmental SOP’s, training configuration of PMS system.• Train front desk staff.• Implemented IHG Brand standards.Opening stage:• Assisted front office manager to manage day to day operations for front desk, concierge, bellboys, instant service and reservations.• Assisted brand Standard Champion and supervised its compliance throughout entire Hotel operation.• Supervised compliance with Brand Standards and check for updates, changes.• Night audit shifts.• Full metrics compliance in the first year of operation. • Check in efficiency: Superior level: 85.39/100 • Check out efficiency: Superior level: 88.09/100 • Service: Superior level 90.56/100• Assisted front office manager in daily operation needs, overselling management, groups arrival experience and handling welcoming of VIP’s among others.• Supervised Guest Relations Manager, Executive Floor, VIP'S guest, Front Desk Supervisors. -
Front Office ManagerIntercontinental San Juan, Puerto Rico Apr 2016 - May 2016Puerto Rico• 398 Rooms property.• Manage day to day operations for front desk, concierge and bellboys.• Handle guests concerns.• Guest service.• Nigh audit shifts.• Drove team to achieve goals such as: IHG One rewards enrollments, Ambassadors enrollments, Heartbeat.•In charge of welcoming VIP guests .
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ReceptionistHotel Morrison 84 Jun 2014 - Dec 2014Colombia• Management of daily operation such as check ins and check outs.• New reservations• Ensure guest satisfaction and report any situation to direct supervisor.• Guest Service.• Daily accounting process.• Problem handling.• PMS Zeus.
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ReceptionistHoliday Inn Express Bogota Parque 93 Dec 2010 - Mar 2014Bogota• Management of daily operation such as check ins and check outs.• New reservations• Ensure guest satisfaction and report any situation to direct supervisor.• Daily accounting process.• Problem handling.• Guest Service.• PMS Opera.
Andrea Molina Education Details
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Escuela Colombiana De Hoteleria Y Turismo -
Dahlske Videregående SkoleHigh School
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New York SchoolHigh School Diploma
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D’Arte Human & Business School
Frequently Asked Questions about Andrea Molina
What company does Andrea Molina work for?
Andrea Molina works for Livo
What is Andrea Molina's role at the current company?
Andrea Molina's current role is Director de Experiencia del Cliente y Gestión de Propiedades.
What schools did Andrea Molina attend?
Andrea Molina attended Escuela Colombiana De Hoteleria Y Turismo, Dahlske Videregående Skole, New York School, Ef International Language Centers, D’arte Human & Business School.
Not the Andrea Molina you were looking for?
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Stefany Andrea Molina Hernandez
Human Resources - Industrial EngineeringBogotá D.c. Metropolitan Area -
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Andrea Molina
Environmental Engineer | Knowledge In Environmental Management And Regulation In The Mining Sector | Occupational Health And Safety | Environmental Impact Studies And Analysis | SustainabilityBogota, D.c. -
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