Andrea N. Lytle Email & Phone Number

Hampstead, MD, US

West Palm Beach, Florida, United States

Baltimore, Maryland, United States

ScriptSender offers an innovative way of transferring physician orders and other electronic documents from one referring physician or medical practice to another when referring a patient to a specialist. ScriptSender is a fast-track integration solution for use where an HL7 orders interface and a site-to-site VPN aren’t cost-effective or expedient, or.

• Supported the Revenue Cycle Front End department, focused on the execution of quality assurance for existing and new client contracts.
• Monitored ticketing system for new client billing configurations
• Compiled and submit documents for quality assurance to ensure billing accuracy for new client contracts and system configuration
• Assisted and performed quality assurance for existing and new client contracts; actively working on the QA project
• Supported and collaborated with… Show more Supported the Revenue Cycle Front End department, focused on the execution of quality assurance for existing and new client contracts.
• Supported and collaborated with leadership for the design and development of an automated workflow to get real-time eligibility

• Responsible for all operational aspects related to RadNet’s East Coast IVT departments. Supervised the Insurance Verification managers providing leadership and management structure. Functioned as a liaison to RadNet’s.
• Developed and Implemented the training program and team for all employee’s hired to work in the insurance verification department across all states (MD, NY, NJ, and… Show more Responsible for all operational aspects.
• Developed and Implemented the training program and team for all employee’s hired to work in the insurance verification department across all states (MD, NY, NJ, and FL)
• Developed and Implemented Quality Assurance program and team to perform monthly audits on all internal employee’s and Radnet’s external business partners.
• Standardized and consolidated workflow amongst all Insurance verification departments throughout the East Coast
• Directly worked with and enhanced our relationship with our offshore vendor in ensuring standard procedures were being followed to meet or maximize our needs with obtaining authorization.

• Functioned as a liaison between our internal and external teams to resolve issues and ensure customer-friendly, efficient, and diligent services are being provided. Supervised our client service representatives..
• Directed and coached 67 dynamic personnel to consistently deliver exceptional client service, while enhancing customer relations.
• Developed and implemented strategies,… Show more Functioned as a liaison between our internal and external teams to resolve issues and ensure customer-friendly, efficient, and diligent services are being provided..
• Developed and implemented strategies, policies, and procedures, safeguarded best practices, and effectively oversaw NY Metro Call Center operations.
• Enhanced call service quality and established call monitoring and accountability by executing an innovative call recording system.
• Improved customer service levels, by identifying trends, determining, and evaluating systems and processes, establishing service metrics, assessing results and implementing change as required.

• Provided supervision, management, implementation, and support of uni-directional and bi-directional interfaces between our East and West Coast operations and the respective referring communities within our service area.
• Worked directly with the sales team to follow up on ‘leads’ of referring doctors, hospitals, health information exchanges that would like to… Show more Provided supervision, management, implementation, and support of.
• Worked directly with the sales team to follow up on ‘leads’ of referring doctors, hospitals, health information exchanges that would like to exchange data electronically- orders, reports and images (or links to images.)
• Coordinated the activities of our technical team- programmers, network engineers, external IT groups, EMR vendors.
• Worked with multiple departments in gathering information to determine efficient workflows and best practices to be tested and implemented. (Traveling when required)
• Provided updates to key senior management. Show less

• Managed patient service coordinators and insurance verification specialists directly related to scheduling and preparing patient accounts for their upcoming appointments.
• Handled approximately 45,000 calls per month, with less than a 1% abandonment rate
• Spearheaded 37 members of inbound call center and 9 members of the insurance verification team
• Carried out a leadership role in managing two remote locations and home-based scheduling management
• Served as an integral member… Show more Managed patient service coordinators and insurance verification specialists directly related to scheduling and preparing patient accounts for their upcoming appointments.
• Served as an integral member of the Senior Leadership Team for American Radiology Services

Baltimore, Maryland Area

- Responsible for management of Support Services and Operations for 18 out-patient centers (approx. 600 staff).- Repsonsible for 9 direct reports.- Oversaw implementation of mulit-million dollar Radiology Information System (RIS) from initial requirments gatheirng and design phase to full scale roll-out over a year and a half.

Baltimore, Maryland Area

• Supervised support services staff directly related to ensuring quality service at all our imaging centers. Administer policies and procedures to the support staff and work closely with other departments to establish.
• Planned, evaluated and implemented new policies and procedures and workflow enhancements
• Assisted with… Show more Supervised support services staff directly related to ensuring quality service at all our imaging centers. Administer policies and procedures to the support staff and work closely with other.
• Assisted with the development of clerical staffing level for our outpatient centers to ensure optimal staffing is maintained.
• Managed all major projects pertaining to the clerical functions of the outpatient centers
• Developed and continued oversight of centralized insurance authorization department, creating staffing efficiencies and ensuring maximum reimbursement for procedures performed.

Westminster, Maryland

• Supervised site staff of seventeen, oversaw staff training and development, ensured customer satisfaction in all areas of clerical services, assisted front desk or film library as necessary.
• Responsible for all clerical operations of the Westminster site and Howard County locations (6 months 2003)
• Transitioned site to a paperless workflow
• Assisted site manager with transition of X-ray and Ultrasound to a filmless environment
• Trained and transitioned the site film library and… Show more Supervised site staff of seventeen, oversaw staff training and development, ensured customer satisfaction in all areas of clerical services, assisted front.
• Trained and transitioned the site film library and staff to a filmless environment while meeting the needs for the Radiologist

Baltimore, Maryland Area

Baltimore, Maryland Area

Baltimore, Maryland Area