Andrea N. Email & Phone Number

Atlanta, Georgia, United States

Brno, Jihomoravský Kraj, Cz

- Develop and demonstrate custom applications highlighting the effective utilization of Kontent.AI’s headless CMS for enterprise customers - Lead customer enablement calls to improve customers’ usage of the product and identify missing segments; resulting in a technical solution that meets customers’ requirements, and ensuring they receive maximum value- Facilitate for technical and non-technical audiences, to enhance customer understanding of the platform- Collaborate with support and engineering teams to triage issues and recommend and document solutions for customers- Drive sales-cycle documentation through RFPs, Salesforce, and customer success plans

San Francisco, California, Us

- Performed technical discovery with customers to understand their organization's needs and provide solutions to their problems within Gatsby.js, Nextjs, and Nuxt and general web ecosystem- Advise customers with migrating from different technical architecture to modern web architecture- Act as a point of contact for all engineering questions for teams using the various popular JavaScript frameworks and their integrations on the platform- Set up proof-of-concept sites on Netlify tailor-built to address concerns raised in technical discovery using edge-functions- Develop framework starters, themes, and plugins based on customer feedback - Provide comparisons between Netlify’s feature set and comparable competitors in both the framework and hosting spaces

Duluth, Georgia, Us

- Collaborated with Salesforce team to develop solutions to optimize salesforce instance- Built custom lightning views to expose internal information to customers, using JavaScript, CSS and HTML- Implemented security and sharing rules at object, field and record level and created roles for support agents and managers- Created profiles and permission sets for business users according to the organizational hierarchy

Duluth, Georgia, Us

- Led the implementation of lean office principles, uncovering departmental KPIs and process inefficiencies. Recommended and implemented solutions that significantly improved KPIs and drove customer satisfaction.- Managed and maintained the communication portal, ensuring seamless software updates and user experience.- Spearheaded a comprehensive regression testing initiative to clean up outdated tests, achieving a 99% increase in test success rate.- Identified software errors and created detailed tickets in Jira for resolution by developers, facilitating timely and accurate corrections.