Andrea N. Email and Phone Number
Andrea N. work email
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Andrea N. personal email
Experienced Solutions Engineer specializing in selling SaaS platforms to medium and large organizations, with over a decade of experience in customer-facing tech roles. My background as a solutions engineer, web developer, and technical support specialist equips me with a deep understanding of technical and customer needs. Passionate about cloud computing and web development, I continually drive innovation and efficiency. I have successfully developed and demonstrated proof of concepts to generate demand and have enhanced sales effectiveness by creating and implementing comprehensive sales enablement resources. I leverage my technical skills and sales experience to deliver impactful solutions and drive business growth.My "special sauce" is making human connections while explaining deeply technical processes. I enjoy collaborating with sales, support, product, and engineering teams to devise solutions that best serve the customer.Let's talk if you're looking for a professional with a proven track record in customer-facing roles and a passion for creating web experiences.
Complyops
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ComplyopsAtlanta, Georgia, United States
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Solutions EngineerKontent.Ai Sep 2023 - Jul 2024Brno, Jihomoravský Kraj, Cz- Develop and demonstrate custom applications highlighting the effective utilization of Kontent.AI’s headless CMS for enterprise customers - Lead customer enablement calls to improve customers’ usage of the product and identify missing segments; resulting in a technical solution that meets customers’ requirements, and ensuring they receive maximum value- Facilitate for technical and non-technical audiences, to enhance customer understanding of the platform- Collaborate with support and engineering teams to triage issues and recommend and document solutions for customers- Drive sales-cycle documentation through RFPs, Salesforce, and customer success plans -
Solutions EngineerNetlify May 2021 - Aug 2023San Francisco, California, Us- Performed technical discovery with customers to understand their organization's needs and provide solutions to their problems within Gatsby.js, Nextjs, and Nuxt and general web ecosystem- Advise customers with migrating from different technical architecture to modern web architecture- Act as a point of contact for all engineering questions for teams using the various popular JavaScript frameworks and their integrations on the platform- Set up proof-of-concept sites on Netlify tailor-built to address concerns raised in technical discovery using edge-functions- Develop framework starters, themes, and plugins based on customer feedback - Provide comparisons between Netlify’s feature set and comparable competitors in both the framework and hosting spaces -
Solutions ArchitectAgco Corporation Aug 2018 - Mar 2021Duluth, Georgia, Us- Collaborated with Salesforce team to develop solutions to optimize salesforce instance- Built custom lightning views to expose internal information to customers, using JavaScript, CSS and HTML- Implemented security and sharing rules at object, field and record level and created roles for support agents and managers- Created profiles and permission sets for business users according to the organizational hierarchy -
Technical Support EngineerAgco Corporation Oct 2010 - Jul 2018Duluth, Georgia, Us- Led the implementation of lean office principles, uncovering departmental KPIs and process inefficiencies. Recommended and implemented solutions that significantly improved KPIs and drove customer satisfaction.- Managed and maintained the communication portal, ensuring seamless software updates and user experience.- Spearheaded a comprehensive regression testing initiative to clean up outdated tests, achieving a 99% increase in test success rate.- Identified software errors and created detailed tickets in Jira for resolution by developers, facilitating timely and accurate corrections.
Andrea N. Education Details
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University Of Georgia - Terry College Of BusinessInternational Business
Frequently Asked Questions about Andrea N.
What company does Andrea N. work for?
Andrea N. works for Complyops
What is Andrea N.'s role at the current company?
Andrea N.'s current role is Solutions Engineer | Cloud & SaaS Specialist | Driving Customer Success.
What is Andrea N.'s email address?
Andrea N.'s email address is an****@****orp.com
What schools did Andrea N. attend?
Andrea N. attended University Of Georgia - Terry College Of Business.
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