Collection of Accounts Receivable.Process and manage received payments and transactions to the corresponding account and research and resolve payments discrepancies.Take charge of solving problems related to the collection.Open disputes resolution process with internal IBM partners and follow up issue to ensure resolution for IBM and customer.Resolve disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.Apply techniques of effective research and fostering customer satisfaction and sales productivity.Run the management processes according to the company controls and business objectives.Collect data and prepare weekly and monthly metrics such as Forecast, Reviews and Reconciliations.

Generate access badges for new personal and development of access to costumers, business visits, suppliers and professional candidates.Internal Administration of office supplies and cleaning items. Coordinate at Cleaning Staff and Security Internal Staff.Management and coordination of billing and reports and payments of customers and suppliers.Presented monthly reports to the administrative department for examination and financial results.National applications and international shipments.Coordination and support to internal employee’s needs.Support to internal projects providing reports and security request.Support to external and internal audits from clients.Customer service, national and international telephone calls and extra staffing requirements.

Responsible for the administration, housing maintenance, incomes and payroll of the Fraccionamiento Hípico El Bajío, A.C. located in No. 7. Col. El Bajío.Tracking solution to existing problems and search for external suppliers for repairs that could apply.Check that the image of the division were in good condition.

Support in the School Services area of the institution in charge of telephony, files, customer service and personal information management.