Andrea Painter Email & Phone Number

Rock Hill, SC

• Coordinate, assist and work directly with Service Center’s Manager to ensure successful processing of equipment repairs, service requirements, parts sales, and warranty claims
• Responsible for establishing Service Center sales targets and customer assurance metrics
• Creation and updating of mobile service and shop equipment repair work orders through continuous updating of labor, parts, and scope of work
• Provide continuous communication with customers on the status of their equipment repairs
• Detailed review and processing of customer invoices to include: labor, parts, and third party billings
• Facilitate inquiries on parts back order status, quotes, and parts sales orders from customers

Fort Mill, SC

• Responsible for the daily management and sales growth of assigned portfolio totaling $300,000 in monthly recurring ($3.6 million dollars annually) to Mood Media
• Winner of the Sales Incentive Program (SIP) Trip for 2016 & 2017 for largest sales growth and lowest cancellation rate in the Account Management Department
• Responsible for minimizing or solving escalated customer issues including installation, billing, and contract disputes
• Implementing product and service maintenance standards to more effectively service client’s needs

Fort Mill, SC

• Prepared multi-state sales and use taxes, business licenses, and personal property returns (14+ states)
• Participated in preparation and execution of state sales tax audits
• Researched and resolved tax disputes

Fort Mill, SC

• Trained accounts receivable specialists on company policies, procedures and custom Data Solutions Integrated (DSI) software suite utilized company-wide
• Researched and resolved clients’ account billing, installation, and payment application issues
• Reconciled outstanding payables and GL accounts

Orlando, Florida

• Received, corrected, and entered vendor invoices in a timely manner
• Maintained daily contact with clients to identify and resolve issues with their accounts
• Set up, programmed, and added services to clients’ accounts

Bachelor Of Science Degree Business Administration, Accounting And Finance, 3.8

Graduated Cum Laude

Associate Of Arts - Aa, Accounting And Finance, 3.6