Andrea Pena Email and Phone Number

• Align operations with the technological mission and objectives of the organization, ensuring adherence to policies and standards.•Drive achievement of company objectives in service delivery, and user satisfaction through effective team training and fostering a positive work culture.• Monitor technology implementation, user experience, and performance to maintain quality standards and customer satisfaction.• Manage budgetary considerations, financial reconciliation, and resource allocation for technology projects in accordance with company policies.• Investigate and resolve technical issues promptly, ensuring minimal disruption to operations and user experience.• Implement ordering management systems to control hardware, ensuring accurate record-keeping and cost control.• Develop and enforce technical performance standards and customer service excellence, conducting training programs and evaluating team performance.• Analyze technical data and operational performance to identify areas for improvement and optimization initiatives.• Procure technology equipment and services, oversee maintenance and repairs, and coordinate essential services for efficient technology operations.• Collaborate with cross-functional teams to address user needs and maintain service standards.

• Managing payroll records. • Overseeing costs and inventory.• Scheduling according to the business needs.• Monitoring finances.• Completing necessary paperwork for new employees.• Enforcing food handling regulations.• Delegating and delivering responsibilities for the staff.• Event coordination and budget calculation.

• Recruiting and managing employees. • Overseeing operations.• Handling guest complaints.• Creating and managing work schedules for employees.• Ensure the building it’s ready for any inspections.• Training and reviewing progress of new employees.

• Lead on-boarding team members with daily workflows.• On-board newly hired team members from their first day and until they are fully trained. • Visualize and create workflow analysis that cover every step of processes-including but not limited to invisible risks and potential abuse.• Responsible to keep up to date trainings and presentations for future employees.• Communicate with cross functional teams, triage and escalate issues to keep the platform experience safe. • Coordinate schedules and onboarding process for new joiners and team members. • Responsible for the outcome of various projects within the same timeline. • Resolution of issues that could affect the outcome of a project.

• Consistently provide time-sensitive support to help protect the online presence of creators, public figures, news/media publishers, civic and non-profit entities.• Investigate and resolve issues for client company's media partners relating to compromised and misleading accounts.• Collaborate with cross-functional and global teams to triage and escalate a variety of support requests; provide feedback to drive process improvements.

• Supports public figures and media publishers on the largest social media platforms to ensure a well-rounded high quality social media experience.• Collaborated with the Partner Operations Project Managers to test new workflows and policy implementations before they are presented to the team.• Work cohesively with teammates to decrease backlogs and maintain high quality scores.• Collaborate cross-functionally with stakeholders and global regions to analyze infrastructure and scale workflows to improve and tighten policies around partnerships and user relations.

• Responsible for greeting vendors, customers, and all other visitors. • Filter most incoming communication and direct it accordingly. • Arrange for transportation, and meal services when needed. • Direct visitors by maintaining a schedule and knowledge of employee and department directories.

• Greeting the guests when they enter and leave.• Answering phone calls and booking reservations with accuracy to ensure no overlap.• Addressing any queries or complaints and resolving it efficiently.• Keeping updated on the happenings in the restaurant such as the number of available tables, reserved tables, opening, and closing timings.• Seating the customers at their seats and ensuring they are comfortable.