• Provided welcoming first point of contact for all clients and patients at busy veterinary clinic, and demonstrated empathy, compassion, and respect toward clients and animals.• Managed multi-line phone and daily calendar, scheduled appointments, greeted visitors, assessed needs, processed paperwork, printed reports, responded to email, processed payment.

•Developed well-managed classroom of 10 children, with clearly outlined rulesand positive reinforcement techniques.• Created and implemented developmentally appropriate curriculum,promoting physical, mental and social development through hands-on, play basedstrategies such as games and crafts for experiential learning.

Performed telephonic clinical review of psychiatric inpatient and partial hospitalizations, utilizing Medicaid, Department of Health, and community mental health contract guidelines to assess appropriateness of placement and length of stay. Made decisions regarding authorization of payment based on clinical expertise, established clinical guidelines, resulting in appropriate client treatment and decreased length of stay in psychiatric hospital facilities.

• Worked as the masters level clinician on an interdisciplinary team providing Assertive Community Treatment (ACT), intensive community based treatment of severely, persistently mentally ill adults.• Performed annual assessment of clients, targeting client skills, deficits, diagnosis, and treatment goals. Met with clients at least weekly to assess mental status, and assist with basic living skills (cleaning, shopping, taking medications).• Designed and implemented treatment plans, minimized psychiatric hospital stays and provided gatekeeping services for hospitalization.