Andrea Penna-Curran Email & Phone Number

With over 8 years of experience in contact center management and training, I am passionate about delivering exceptional customer experiences and empowering my team to achieve excellence. As the Operations Manager at Tyme Global, I oversee the distribution and contact center operations for a leading provider of digital banking solutions, serving millions of customers across the globe.My core competencies include instructor-led training, contact center operations, coaching, and team management. I leverage my Apple Trainer Certification and my previous experience as a Senior Advisor and a World Wide Coach and Trainer at Apple to design and deliver effective training programs, foster a culture of learning and innovation, and ensure adherence to the highest standards of quality and service. I also partner with cross-functional teams and stakeholders to optimize processes, enhance performance, and drive customer satisfaction and loyalty.