Clinical Operations Health Navigator F/T
CurrentIn my current position, I oversee clinical care and support services in a virtual healthcare environment, ensuring participants receive seamless access to comprehensive care. As primary point of contact, I guide participants from enrollment to program completion, while also vigilantly monitoring for medical and social issues. I provide motivational support and coaching to maintain participant engagement and progress, and handle technical troubleshooting for remote monitoring devices. Additionally, I lead training and onboarding for new staff members.Noteworthy Accomplishments: Implemented escalation protocols by promptly reporting abnormal clinical values to the care team. Collaborated on development of best practices and standard operating procedures as part of the Clinical Council. Facilitated remote patient monitoring and timely discharge programs to offer assistance to patients and clinicians. Contributed insights and recommendations to resolve CANDOR investigations as a member of Patient Safety Committee.