Andrea Petry Email & Phone Number

Orlando, Florida, United States

Manage and oversee the ingestion process of all Appsource Consulting offers for Dynamics 365 products while establishing a better partner-facing experience in collaboration with various teams in Microsoft. - Manage and oversee product offer ingestion process for Dynamics 365 products. - Create in collaboration with the UX and developer team new policies and business requirements for a better partner experience via Partner Center. As of today, I have helped reduce offer iterations by 60% with the new policies in place - Execute new campaigns that have helped increase marketplace quality leads

California

Managed the day to day requirements of multiple print, production, and publishing projects while coordinating and establishing relationships with vendors, production managers, and internal publishing partners • Managed and oversaw product development and manufacturing of 600 print and 100 publishing projects. 93% of the publishing projects I oversaw had a 95% success rate in book sales.• Maintained customer relations across the print and publishing customer base with a retention rate of 98%• Coordinated and executed projects against timelines and managed future publishing projects in conjunction with working inventory needs of a global book distribution partner

Redding, California Area

Managed and oversaw the financials of 700 properties in both the US and Mexico and project lead meetings and business transactions in Spanish. Through various reports and Salesforce CRM, I oversaw the closing process for all paid off accounts and the foreclosure proceedings of defaulted accounts. • Managed and oversaw all the collection activities of over 300 delinquent properties and saw a decrease in delinquent accounts by 75%.• Oversaw and processed all foreclosures from start to finish along with the closings of mortgages and release processes• Facilitated the implementation and management of all portfolio systems, translation of documents from English to Spanish, and new training.

Drove and optimized processes, operations, and a budget of over 300k, and country representatives for the international student program. Documented and articulated procedures for student recruitment in both English and Spanish, and procedures that need to be followed to meet both government and school requirements for student admission into a community college transitioning to a 4-year college. • Managed and supervised 15 country representatives, finance, administration, logistics, and activities in support of the prospective students coming to the U.S. • Optimized international student experience through data analysis.• Cataloged existing international student resourcing programs and formalize recommendations for integration and rationalization.• Designed and managed world-class programs to accelerate student’s course integration and improve their class delivery.• Successfully graduated all students in this program and 98% of the students were accepted into a top 20 university in the U.S.

Tukwila

Oversaw the Member Resource Center (MRC) contract, daily operations, and relationships with MRC leadership including documenting and articulating procedures to support call center operations. Managed the navigator project by overseeing the metrics, training, processes, and budget. • Orchestrated and coordinated delivery of train-the-trainer course materials for Tier 2 level program that helped improve representative training and customer satisfaction by 94%. • Captured and developed customer requirements for students facing technological challenges through the development of our customized CRM system via Salesforce.• Collected and analyzed the high volume of data from various databases to improve and meet budget goals• Managed and implemented the navigator project including meetings, budget, processes, reporting, and training which helped prospect home care aids successfully meet the state requirements and train in their own language. We graduated over 1200 students successfully through this program to become home care aids.

Bachelors, Linguistics

Bachelors, Linguistics

Activities and Societies: Latino Student Association, MECHA.