Andrea Phipps Email & Phone Number

Seattle, Washington, United States

• Create full ticket builds for future events at the venues. Including presenting scaling options during communications with clients and working collaboratively with Ticketmaster representatives, event managers, and upper management. • Creating events, placing show holds, establishing sightlines, production holds, monitoring inventory, and tracking sales with the utilization of Ticketmaster platforms.• Maintain ongoing communication, from the ticket build through settlement, with promoters, clients, and event managers on specific details. Including CAD and production needs, VIP package information, seating arrangements, and additional needs on a per show basis. • Create new ticket manifests and update current manifests as needed.• Fulfill needs of every event inventory and communicating with client and VIP programs.• Final settlement of shows, including all ticketing reports sent to clients, house settlement, attendance reports to internal staff and other financial data as needed.• Maintain continual communication with the ticket operations department for the Seattle Seahawks, Seattle Sounders FC, OL Reign, and Seattle Sea Dragons. • Managing staff including creating the shift schedule, interviewing, hiring, and training new sellers.

Seattle, Washington, United States

Seattle, Washington, United States

• Acted in a supervisor role in the absence of the Lumen Ticket Operations leadership team.• Supported Lumen Field and WAMU Theater events as needed including leading box office for events, opening, and closing ticket operations for events and assisting with event statements. • Built events within the appropriate ticketing software as instructed by box office management.• Prepared Axess pedestal scanners through the Clics software and troubleshoots customer or staff inquiries at the gates. • Ensured suite scanners are up to date with the correct event, creating an easy guest experience. • Updated weekly ticket sales report for the box office team. • Input staff schedule within the ABI software.• Guaranteed Lumen Field and WAMU Theater box office digital signage is properly displayed. • Accurately ensured seating manifest and WAMU Theater maps are correct.

Seattle, Washington, United States

• Demonstrated excellent customer service skills by responding promptly to customer needs. • Efficiently and courteously answered questions concerning prices, seating, and upcoming events. • Organized and handed out will call orders as needed.

Seattle, Washington, United States

• Handles phone calls with fans and season ticket holders requiring prompt resolutions of requests, guest concerns, and non-routine experiences.• Assists MLB fans with any ticket requests, and relocation requests.• Provides accurate facility information and superior customer service to patrons.• Effectively represent the MLB Mariners brand by providing exceptional customer experiences.

Kent, Washington, United States

• Processed ticket transactions at the box office and distributed event will call tickets.• Demonstrated strong knowledge of the facility, events, and schedules to provide patrons with information regarding performances and ticketing policies in-person.• Provided support to managers and supervisors as needed within the box office.

Puyallup, Washington, United States

• Trained new staff seasonally on ShoWare software and Boca printers. • Handled, analyzed, and remedied internal and external customer issues in a timely manner. • Meticulously executed admin work such as faxing to banks. • Counted, balanced, and reconciled money at the end of events. • Set up workstations with computers, Boca printers, and other technology needed. • Supervised staff in the absence of The Fair management.

Seattle, Washington, United States

• Assisted professors and students with campus inquiries in person and over the phone. • Typed feedback forms written by students. • Sorted financial files, resumes, and Organized faculty mail.• Proctored the Scholastic Aptitude Test.

Bachelor'S Degree, Hospitality Administration/Management

Associate Of Arts - Aa, Business