Mi occupo a livello strategico e commerciale della realizzazione di progetti di digital direct marketing per aiutare i brand nella valorizzazione della propria customer base.Nel corso della mia carriera professionale ho maturato una buona esperienza nell'ambito del digital marketing e sviluppato una buona attitude per ruoli commerciali ad essa affini.
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Crm Product ChampionMotorkLombardy, Italy -
Senior Customer Success ManagerMotork Apr 2024 - PresentMilano, Lombardia, Italia -
Customer Success ManagerMotork Sep 2021 - Apr 2024Milano, Lombardia, Italia- Planning of digital campaigns for customers on the main communication channels (Google Ads, Social ADV, Email Marketing and others), monitoring and analysis of the main Kpis- Management of the interface with the Customer Base, aimed at seizing the best business opportunities at company level and identifying and/or anticipating the needs of the same with activities of Up/Cross - selling on new features of product and service- Continuous relationship with the various stakeholders in order to achieve the objectives set in terms of performance and revenue- Performance monitoring and support to the Customer Base for the correct use of the Saas platforms used (CRM, CMS) anticipating improvement and optimization processes. -
Digital Marketing ConsultantTiche Ebusiness & Consulting Srl Jan 2018 - Present -
Client Manager Italy I Sales And Marketing ExecutiveEdisplay | Digital Made Easy Oct 2020 - Sep 2021Milano, Lombardia, Italia- business planning for email marketing strategy for companies, agencies and media centers.- Supervision of the implementation of the plan through specific initiatives to achieve the objectives of the strategy-Analysis of the market and competition-Identification of possible business opportunities and business development activities with focus on companies in the Italian territory-Supervision of operational processes and coordination of the execution of specific activities, with particular attention to budget and achievement of results-People management, as well as related training and performance monitoring -
Sales Account ManagerContactlab 2019 - Oct 2020Milano, Italia-Managing clients active in portfolio and analysis campaigns linked to them on foreign and national markets-Analysis and development of prospects in the reference areas, with creation of ad hoc benchmarks-Involve and coordinate all relevant stakeholders for the success of the customer development project. Drafting of presentations, contracts and forward reports.-Work planning to achieve quarterly turnover targets-Consulting and support on digital direct marketing, strategy and data management projects, with up/cross-selling business planning -
Inside Sales International RepresentativeContactlab Apr 2018 - Mar 2019Milano, Italia-Active customer management and analysis of campaigns linked to them on foreign and national markets-Vertical reference : Finser (Banking, Insurance, Financial Services), Utilities (Energy & Telco), RECOM (Retail & E-commerce), Pharma and TTH (Tourism, Travel, Hotellerie)-Prospecting activities, partnerships, and management of active collaborations with Agencies and Media Centres.-Collaboration with the New Business Department for outbound and inbound activities -Collaboration with the Marketing Department to implement the activities of Lead Generation through DEM campaigns and ad hoc communications for each industry and country of reference -Work planning to achieve quarterly turnover targets -
Digital Account Strategist Presso Eto Google Italy @CovisianGoogle Dec 2016 - Mar 2018Milano, Lombardia, ItaliaDigital Account Strategist at the ETO Team Google Italy. Creation activities,monitoring, analysis and optimization of advertising campaigns on Google platformAds (Search, Display,Video, App, Shopping). Analysis of trends, verticals, funnel, customer journey and dataconversion -
Customer Service Executive @ Telesurvey SrlNestlé Nespresso Sa Oct 2016 - Nov 2016Milano, Lombardia, Italia -
Sales Account SpecialistFacile.It Oct 2015 - Oct 2016Milano, Italia -
Sales Account Specialist @ E-CareFastweb Oct 2010 - Oct 2015Milano, Lombardia, ItaliaAttività di Sales Account/Teleselling/Back Office su clientela B2C/B2B -
Mvno Operation Specialist @ E-CareFastweb Feb 2010 - Oct 2010Cesano Boscone, Lombardia, ItaliaAttività Pre/Post Sales in ambito mobile B2C/B2B -
Mvno Operations / Sales Account SpecialistEcare Crm Business Solutions Feb 2010 - Oct 2015Milano, Italia -
Agente In Attività Finanziaria / Back OfficeBanca Mediolanum Dec 2008 - Feb 2010Basiglio, Lombardia, Italia
Andrea Piana Skills
Andrea Piana Education Details
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Biology/Biological Sciences, General -
Istituto Tecnico Agrario Statale "Duca Degli Abruzzi"Soil Science And Agronomy, General
Frequently Asked Questions about Andrea Piana
What company does Andrea Piana work for?
Andrea Piana works for Motork
What is Andrea Piana's role at the current company?
Andrea Piana's current role is CRM Product Champion.
What schools did Andrea Piana attend?
Andrea Piana attended Università Degli Studi Di Cagliari, Istituto Tecnico Agrario Statale "duca Degli Abruzzi".
What skills is Andrea Piana known for?
Andrea Piana has skills like Google Adwords, Marketing Digitale, Vendite, Microsoft Office, Strategia Di Marketing, Crm, Gestione Account, Help Desk I Livello, Social Media Marketing, B2b, Marketing Online, Sales Account.
Who are Andrea Piana's colleagues?
Andrea Piana's colleagues are Thibault Henry, Anna Kerchner, Aldo Gabriele O., Ángel García Rus, Laura Ruggeri, Pietro Bertuzzi, Paola Padovani.
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