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Strategic professional with a demonstrated history of leading change in the finance & insurance industry. Skilled in Leadership, Risk Management, Change Management, Project Management and Business Process Improvement. Fifteen years experience leading a remote workforce as well as executing on priorities through engagement with remote and co-located teams.
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Director, B2B Delivery ExperienceTrustage Mar 2023 - PresentVacaville, CaResults-driven professional with a passion for creating exceptional customer journeys and driving business growth. With a proven track record of success in optimizing end-to-end delivery operations, I am dedicated to enhancing the B2B customer experience and achieving operational excellence. My expertise lies in strategically aligning delivery processes with customer needs, ensuring seamless interactions throughout the entire B2B journey. I excel in collaborating with cross-functional teams, including sales, operations, customer support, and product management, to design and implement effective delivery strategies that exceed customer expectations.
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Director, Customer Implementation InnovationTrustage Apr 2019 - Apr 2023Vacaville, CaDirects a team of experienced professionals to deliver consistent, high-quality support of new implementation initiatives, including consultation, development and execution of implementation processes designed to ensure achievement of business results. Overall responsibility for the strategic interface with assigned business units for the purpose of implementation strategy development and solution delivery. Provides highly-valued strategic consulting level support and guidance through key initiatives.
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Senior Manager, Design And DevelopmentTrustage Apr 2018 - Apr 2019Vacaville, CaResponsible for managing, leading and developing the team of implementation professionals to ensure seamless operations and successful implementation of AdvantEdge Analytics suite of products. The role manages to the overall success of implementations, applying elements, developing tools and standards of a Project Management Office.
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Senior Solutions EngineerTrustage May 2017 - Apr 2018Vacaville, CaResponsible for supporting sales teams by seeking understanding of complex customer business problems and requirements, and translating them into solutions leveraging company products and services. Leverages industry and process expertise to help customers deploy and manage core lending products and services to improve productivity and reduce expense.
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Sr. Manager, Deployment DesignTrustage Jan 2015 - Apr 2017Vacaville, CaManages, leads, and develops the business development team that enables Sales and product teams to deploy new or updated products or product changes to our customers. Determines the people, process and technology needs of the business segment to maximize energies on high-gain, consistent activities.
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Customer Implementation ManagerTrustage Jul 2010 - Dec 2014Vacaville, CaResponsible for the overall success of credit unionimplementations for all products included within the CustomerImplementation organization. Leads a team of implementation project managers to ensure successful project implementations and account relationship management as it relates to the implementationproject life cycle.Process owner for new business implementation & merger processes.
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Senior Implementation Project ManagerTrustage Feb 2009 - Aug 2010Vacaville, CaManaged team of 13 project managers who delivered exceptional customer service, resulting in average satisfaction rating of 9.2 out of 10 on Voice of Customer surveysSupported Customer Implementation Manager in execution of PMO activities, including managing implementation pipeline and assignment process, VOC results analysis, development and maintenance of policies and proceduresImplemented CUNA Mutual products with largest, most complex credit unions, including pilots of new processes & products
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Implementation Project ManagerTrustage Mar 2006 - Feb 2009Vacaville, CaLeveraged project management skills to coordinate installation of new products & services at largest, most complex credit unionsConsulted with customers on effective integration of products into their operations
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Technical ConsultantTrustage Jun 2005 - Mar 2006Vacaville, CaConsulted with Credit Union’s on lending processes to design & implement online and remote lending solutions
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Applications AnalystTravis Credit Union 2001 - 2005Vacaville, CaImplemented new products and processes on core system (Summit Information Systems' Spectrum software), including consumer & business deposit and loan productsDeveloped and implemented processes to optimize core business functions, including electronic documents
Andrea Plebani Skills
Andrea Plebani Education Details
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Cuna Management School -
University Of PhoenixBusiness Administration
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University Of PhoenixBusiness Administration
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Banking And Finance
Frequently Asked Questions about Andrea Plebani
What company does Andrea Plebani work for?
Andrea Plebani works for Trustage
What is Andrea Plebani's role at the current company?
Andrea Plebani's current role is Director, B2B Delivery Experience at TruStage.
What is Andrea Plebani's email address?
Andrea Plebani's email address is an****@****ual.com
What is Andrea Plebani's direct phone number?
Andrea Plebani's direct phone number is +170759*****
What schools did Andrea Plebani attend?
Andrea Plebani attended Cuna Management School, University Of Phoenix, University Of Phoenix, Solano Community College.
What skills is Andrea Plebani known for?
Andrea Plebani has skills like Process Improvement, Vendor Management, Banking, Business Process Improvement, Business Analysis, Project Management, Change Management, Team Building, Credit Unions, Financial Services, Customer Service, Insurance.
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Andrea Plebani
Bergamo -
Andrea Plebani
Greater Brescia Metropolitan Area
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