Andrea Popovich Email and Phone Number

Assist personal lines property and casualty policy holders with insurance inquiries, quotes, policy changes, billing and payments across several insurance carriers at an independent local agency.Support agency owner and account managers with correspondence, quote comparisons and records management.

Outbound phone prospecting and relationship building, deliver in-person and virtual sales presentations. Present insurance coverages, policies, options and close sales with new and existing households and businesses. Field incoming customer calls, guide customers through claims and service channels. Provide quotes, submit, track, and service insurance applications. Obtain and maintain Oregon State Life, Property and Casualty Insurance Licenses.

• Sales and Service: Customer service including: invoice building, phone inquiries and transactions, generating and following up on quotes, stock checks including tracking and substitution, office space design, following up with on-line inquiries, negotiate responsibly protecting profit margins and maintaining positive customer relationships.• Operations: Store opening and closing, tracking and reporting daily sales, recording and reporting daily team hours, assist with generating stock orders, assist with building offers for used furniture purchasing, reporting on and following up on facilities maintenance, created the delivery schedule board to organize and communicate deliveries, generate supply orders, execute brand appropriate online advertising. • Talent Management and Development: Modeling positivity, enthusiasm and passion for excellence in sales and operations driving results and holding team accountable for daily tasks including: building, moving, and cleaning, train team members in invoicing, operations, customer facing and sales, acknowledge their jobs well done, identify and address opportunities, contribute in a leadership capacity to all-staff meetings with performance evaluations, provide feedback with specific examples and structure based on specific measurable expectations and goals.• Visual Merchandising and Product flow: Lead merchandiser, refreshing and replenishing, continuously refining in-store presentations to feature products of various price points and to keep new and used inventory flowing, pricing used furniture and maintaining signage for new furniture, producing elevated brand signage for new and used furniture, detailed knowledge of inventory in the 20,000 square foot showroom and warehouse to make product suggestions, build sales and guide customers to optimal selections.

Core team member consistently demonstrating leadership in customer engagement, driving and building sales, focusing on repeat sales and customer loyalty, personally signed up over 500 members of the Loyalty Program.Consistently demonstrate commitment to operational impeccability, adoption and execution of visual merchandising standards, pro-active risk management, conflict resolution and elevation of the customer experience.

Planning, execution and oversight of internal and external strategies for growing sales of nursery furniture, baby care products and home décor using Gift Registry system, customer relationship managing and professional outreach.Use quick and consistent decision making to expedite the customer experience, utilize resources and processes in combination to ensure the most fluid and satisfactory customer experience.

As Assistant Manager, accountable for store operations including supply ordering, shipping/receiving, facilities maintenance and various weekly and monthly procedures.As Co-Manager (Promoted September 2011) accountable for brand and sales floor presentation including planning and execution of floor sets, visual updates, window displays and flow of product to the sales floor.Recruiting, retaining and developing talent, driving hourly sales, planning and executing annual sale events, tracking and coaching the performance of the store team in key business drivers such as loyalty enrollment, opening store credit cards and sales of designated add-on items.