Responsible for post Mach Go Live stabilization phase, focused on incidents reduction, functionalgaps completion and return to business as usual.

Responsible for the Go Live of new core banking platform based on AS400 solution in Unicredit BankCzech Republic.

Analyze program data to provide input for key decision making and strategic planning.Help solve diverse program problems with in-depth analysis.

Global referent vs IBM for ICT infrastructure needs related to UniCredit CEE CIO Area (Poland, Hungary, Czech and Slovak, Croatia, Russia, Bulgaria, Romania, Bosnia, Serbia, Slovenja, Turkey, Ukraina)

Responsible to analyze, select and implement technical solutions for Internal Customer Services Support model

Responsible to guarantee software quality and performances and properly update internal knowledge base before deployment in production environment. In this role I took part to all core banking systems migration projects involving Unicredit Group: Zivnostenska Banka, HVB Czech Republic, Bipop, Banca di Roma, Banco di Sicilia, HVB Germany, Bank Austria.

Collaborate with developers and product owners to stay current on product features and intended functionality.Perform Integration, Functional and No Regression tests on modules and full software implementations.

Increase efficiency and team productivity by promoting adherence to operational best practices and company policies.Implement and develop customer service training processes.Use company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.Respond to customer requests for products, services and company information.