Andrea Diggs Email & Phone Number

United States

Greater Chicago Area

Prepare invoices for Remediation projects to team specifications Each project has multiple releases to keep track of Track spending on each release to make sure we are not going over contract valuePrepare Dashboards, forecast, budget tables and release tables Prepare Purchase Orders for Remediation and Compliance projects Track revenue for Remediation and Compliance projects for the AECOM ComEd portfolioTrack project invoices to ensure payment for Remediation and Compliance projects Track vendor invoices and prepare PWP reports to ensure vendors get paid in a timely manner based on their contract agreements with AECOM Approve subcontractor and vendor invoices for Remediation projects Maintain a database of employee raw rates and billing titles for ComEd proposal workQAQC proposals before submission to make sure listed employee rate info is correct. Coordinate with print shop to ensure production of reports and documents for the client, EPA, and other invested parties Order supplies for office projects and field office locations Pay monthly invoices for Utilities for Streator, Walnut, Etc. as necessary Coordinate lunches for in office meetings Book travel accommodations as necessary Hotels, air, rental cars if needed Edit project document logs and ensure project files are saved to the correct location Serve as backup for daily COVID-19 tracking Quarterly KPI prep for diversity spend for Remediation and Compliance programs Prepare table showing breakdown for each month in the quarter as well as tabulating a running diversity spend and percentage per project for the year Submit monthly OSHA hour reporting for ComEd program Monthly ComEd accruals and forecast submission Assist as needed with Compliance PMs projects Engage vendors for diversity certification Advise team weekly of program financials and submission deadlines

Chicago, Illinois

Create travel itineraries for domestic and foreign travel. Advise clients of tour packages and provide expert advice. Answer questions in a courteous and professional manner via telephone. Process payments for travel packages using relavant computerized software. Input customer options into file maker pro software.Gather information about customer service issues and work negotiate satisfactory resolutions. Contact customers to determine their travel and tour concerns, pre and post travel.

Chicago, Illinois

Answered phones in a courteous and professional manner. Created correspondence and document packages using Microsoft Office suite. Assisted on Ad Hoc projects as requested. Proofread and edited letters and memos.

Chicago, Il

Created trouble tickets for customers experiencing service outages.Coordinated with customers as well as internal departments to ensure positive, seamless customer experience.Entered and determine customer billing disputes.Approve and manage port-out requests to other carriers. Maintained customer accounts in Cost Guard software.Worked with carriers such as AT&T, XO and Paetec to facilitate trouble tickets and resolve account issues.Used various carrier online systems to make changes to toll free numbers such as changing ring to numbers and cancelling lines.Prepared monthly trouble ticket report for Catholic Charities, one of our largest clients.Worked on special projects, including rerating AT&T POTS lines which saved the company $4500 each month.

Prepared expense reports, entered hours and worked for over twenty creative individuals.Maintained the schedule for; Collaborated internally with Account Management and Planning departments to assist in cohesive brand management efforts.Created travel itineraries for production travel and client meeting travel.Multi-tasked on multiple accounts including McDonald's, Capital One, Emerson, Bel and Aveeno.Helped maintain client relationships by scheduling meetings and conference calls.Effectively conveyed information via telephone and email to ensure clear communication between client and agency.Worked externally with client liaisons to ensure agency productivity.Worked cooperatively with other internal departments such as the Studio, Service Center and Com III to generate and deliver finished products for the client and for client meetings.Finished projects and expenses in a timely manner to help aid in client relationships.

Delivered mail, facilitated in shipping packages to clients and maintained and updated employee mailing lists.Maintained employee delivery list in Excel, as well as created informational documents for Service Center bulletin board.Worked at a wide variety of Chicago employers doing data entry, administrative and office support; Rang up customer sales and ensured of transaction accuracy.Provided friendly and responsive customer service in regard to home décor and design.Assisted with store displace and merchandise placement according to company standards.Answered questions, greeted and directed customers to the appropriate section of the store.

Chicago, Il

Service Center Assistant at DDB Chicago Delivered mail, facilitated in shipping packages to clients and maintained and updated employee mailing lists. Maintained employee delivery list in Excel, as well as created informational documents for Service Center bulletin board.Worked at a wide variety of Chicago employers doing data entry, administrative and office support positions.

within one year due to excellent customer service and attention to detail.Acted as a liaison between patients and insurance companies to advocate for the best interests of the patient.Filed insurance claims to several different insurance companies.Maintained a working knowledge of CPT-9 insurance coding.Answered phones, scheduled appointments and checked in patients to ensure efficient work flow.Managed the schedules of two doctors and one nurse practitioner.Filed medical records of patients with strict confidentiality as a priority.

Opened and closed store unassisted.Made bank deposits and ensured cash registered were balanced upon open and close of store.Provided cheerful, friendly and knowledgeable customer service.Pierced ears and provided ear piercing and earring education to customers.Answered phones in a professional, courteous manner.

Assisted customers in three departments - Accessories, Lingerie and Fashion Jewelry.Open and closed multiple departments unassisted.Worked with customers to establish credit via store credit card opening.

Masters, Business Administration; Marketing

Bachelor Of Arts, Sociology