Andrea Fleming Email & Phone Number

Saint Paul, Mn, Us

Westwood, Ma, Us

🔸 Promoted to lead critical global initiatives which included the implementation of a new 2024 sales alignment structure and transitioning customer service to Salesforce CRM, enabling a 360-degree view of the customer.➤ Established a global intake process for addressing issues, handling feature requests, and managing projects.➤ Drove expansion of global marketing technology capabilities and creation of a sustainable governance model.➤ Managed several third-party development partners involved in key projects and initiatives.➤ Maintained the global commercial technology roadmap, presented monthly to Senior Leadership.➤ Evaluated ongoing and proposed projects for viability, scalability, and ROI, delivering analysis to Senior Leadership.

Westwood, Ma, Us

🔸 Executed global implementation of NPS (Net Promoter Score) initiative, across 3 business units in 10+ countries.➤ Facilitated process mapping across many areas of the business, resulting in increased efficiency and performance.➤ Key strategic consultant for MDM and Data Analytics projects, aligning scope, resources, priorities, and execution.➤Introduced and implemented project management concepts and supporting tools.

El Segundo, Ca, Us

🔸 Designed and managed end-to-end onboarding process, working with cross-functional teams across the enterprise and directly with clients as they key implementation contact.➤ Managed the fulfillment launch of new brand, Scarlett Johansson’s The Outset. ➤ Analyzed potential Work OS solutions; Proposed, gained approval, and implemented Monday.com.➤ Designed and implemented project workspaces and associated workflows, both internal and client facing.➤ Business process optimization, geared towards creating an efficient and scalable client onboarding workflow.

Glen Mills, Pennsylvania, Us

🔸 Promoted to establish a new PMO and initiate IT project management solutions from scratch.➤ Directed a 10 member team and cross-functionally 20+ indirect reports.➤ Spearheaded a $25M initiative to replace 40+ in-house legacy programs. ➤ Working directly for the CEO, I was selected to steer a months-long “Pilot Transformation Program” involving SME-led workshops.➤ Successfully orchestrated 40+ “Quick-Win” initiatives.➤ Held responsibility for alignment of future state operating model.➤ Reoriented critical information into more accessible and credible avenues.➤ Personally created and disseminated monthly IT production release notices where no schedule had previously existed, negotiating details with C-Suite.➤ Assembled dashboards and reporting processes to provide executive team with relevant project data.➤ Inaugurated a critical text messaging project during COVID-19 pandemic following enterprise shift from B2B to B2C, quickly improving business and customer satisfaction.➤ Contributed to a 26-fold expansion, growing enterprise from $45M to $1.2B in total revenue.➤ (Ask me about my reputation for GSD.)

Glen Mills, Pennsylvania, Us

🔸 Tapped to assist in designing new services and support ongoing deals worth ~$100M, for Fortune 100 companies.➤ Implemented the Salesforce CRM platform on budget and schedule. Responsible for all aspects of the project, including data migration, workflow design, executive stakeholder communication, change management and training creation and delivery.➤ Shepherded numerous projects worth ~$5M for major clients.➤ Marshaled an implementation project which included a ~$3M licensing contract, influencing Senior Executives.➤ Forged relationships with key client contacts to onboard and retain new lines business.➤ Created and successfully rolled out a proprietary Asset Management software system, contributing to revenue growth.➤ Targeted new business opportunities and drove sales leads through qualification.➤ Provided training to numerous departments, both hands on and in writing, prioritized integration efforts, and documented gaps that required further attention.➤ Selected for project team to deliver the first acquisition in company history. Worked onsite for 3 months reviewing their current business processes from end to end to determine what could quickly be merged into Pilot's systems and processes.

Glen Mills, Pennsylvania, Us

🔸 Personally sold multi-million-dollar accounts that continue to be the most profitable for the enterprise.➤ Devised ~$100K IT solutions from scratch to meet customer needs while positioning the enterprise as an industry leader.➤ Designed and produced a new training curriculum that is still in use today as the benchmark for enterprise training practices.➤ Ensured the organization’s pricing proposals and correlating structures were aligned to generate necessary profits, redesigning projects as needed to sustain scalable processes.➤ Conducted in-person training across the U.S. including Alaska, coaching all office, warehouse, logistics personnel and customers.➤ Devised and launched a new Project Management team dedicated to large, complex accounts, embedded within the company’s National Customer Service operation - this team still operates today.

Glen Mills, Pennsylvania, Us

Irvine, Ca, Us