Andrea L. Hamilton Email & Phone Number

Experienced Divisional Vice President with a demonstrated history of working in the financial services industry. Skilled in Operations Management, Coaching, Communication, Team Building, and Staffing Models. I believe the key to any successful organization is properly supporting your people.- Drove a multi-billion dollar loan pipeline through the underwriting process to meet company revenue projections.- Reduced unnecessary underwriting conditions by 40% resulting in an improved client experience and 7 day reduction in time to closing.-Coach and develop Operations Directors (leaders of leaders) through radically candid feedback to refine their skillsets and grow in their career.-Identify process waste and implement creative solutions to increase productivity and throughput.-Create staffing projections by utilizing quarterly volume projections and team member capacity.-Develop and drive Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) by setting and communicating a strategic vision.-Enhance and execute on channel business strategies in collaboration with key stakeholders and senior leadership.-Create a culture of excellence and accountability through character pillars, clearly defined expectations, and alignment meetings with leadership group.-Completion of Leader to Leader, a senior leader development program which included receiving 360 feedback and a Leadership Circle profile.-Make hiring decisions for senior leadership positions.-Performance management of over 180 direct and indirect reports.

Detroit, Michigan

Operations Director for purchase underwriting with previous Director experience in title review and documents capture.- Implemented a new underwriting process that reduced overall time to closing by 10 days.- Increased weekly average loans touched by 28% while reducing overtime by 88.6%.- Grew and developed first level leaders while performance managing upwards of 90 direct and indirect team members.- Identified opportunities within the business and execute on strategies to increase efficiency and drive forward motion.- Developed and facilitated leadership workshops for team leaders and directors.- Provided subject matter expertise to the training team to develop effective training material.

Detroit

Team Leader of the Quicken Loans Mortgage Services Closing and Purchase Closing Teams.- Performance managed 15-20 direct reports.- Expertly handled escalated client calls.- Identified areas of opportunity in the process and provided solutions to senior leadership.- Developed continuing education workshops for production team members to increase quality.- Timely delivery of monthly team member one on one meetings as well as mid-year and annual reviews.

- Reviewed and approved the final closing statement for client transactions.- Called title companies to confirm all necessary details for the closing appointment.- Called clients to relay all details for the closing appointment.- Additional tasks as assigned.

Manage satellite clinic Perform therapeutic massages for physical, occupational and massage therapy patientsMaintain accurate patient records and keep information confidential

Perform therapeutic massages at two chiropractic clinicsMaintain accurate notes on patient's condition and progressMaintain accurate records of client visits for tax purposes

Bachelor Of Science, Psychology

Education record