• Conduct client interviews and answer any concerns throughout the entire life of the case • Manage billable hour tracking, payroll, client invoicing and attorney schedules• Complete and mail bills, contracts, policies, invoices and checks• Investigate facts and laws to determine causes of action and to prepare cases• Research state statutes, decisions, legal articles, codes and documents• Create monthly and quarterly expense reports, including employee success and revenue reports• Implement advertising ideas and marketing strategies• Prepare legal briefs, motions and pleadings• Draft, sign and certify key legal documents for judicial review• Lead comprehensive training for 20 staff members• Recruit for job openings • Coordinate and conduct new hire interviews

Provided courteous and professional teller services to clients. Handled face-to-face banking transactions. Identified referral opportunities and make best-fit referrals. Worked under established procedures and guidelines. Ensured compliance with internal controls, operational procedures and risk management policies. Worked as a team with other tellers to meet banking center goals.

Assisted customers regarding prescription and medication information Provided excellent customer service. Utilized computerized system, documentation, and administrative procedures to coordinate scheduling, received telephone and in-person orders for prescriptions, fill and deliver orders, record dosages and strengths on patient profile and maintain long term patient files accurately. Conducted medication audit and computerized inventory. Organized incoming stock and assisted on the preparation of invoices and insurance claim forms. Provided exceptional bilingual customer service.