Andrea Ramsay, Mha Email & Phone Number

Orlando, Fl, Us

Fort Collins, Colorado, United States

• Secured a 3-year accreditation award from the Commission on Accreditation of Rehabilitation Facilities (CARF) for the agency, recognizing our ability to maintain high-quality standards of care for patients• Researched regulatory compliance requirements and evaluated the adequacy of business policies, procedures, training and reference materials, system, and manual processes• Served as a liaison between the departments and all levels of leadership … Show more • Secured a 3-year accreditation award from the Commission on Accreditation of Rehabilitation Facilities (CARF) for the agency, recognizing our ability to maintain high-quality standards of care for patients• Researched regulatory compliance requirements and evaluated the adequacy of business policies, procedures, training and reference materials, system, and manual processes• Served as a liaison between the departments and all levels of leadership related to corrective actions resulting from process-related compliance issues to help ensure effective and timely remediations• Drafted, edited, and maintained organizational policies and procedures to meet business needs and state licensure requirements • Monitored and communicated regulatory changes impacting staff and facility licensure• Compiled data and/or presentations in preparation for and administration of the agency's internal Compliance Committee• Performed risk assessments as needed in collaboration with the Compliance and Privacy Supervisor and/or the Director of Compliance• Developed comprehensive informational articles for the organization’s weekly bi-weekly newsletters to enhance staff training and compliance programs• Managed the translation of agency documents into various accessible languages, ensuring availability for diverse clients needs whilst meeting regulatory requirements/standards Show less

Denver, Colorado, United States

• Reporting to the Project Manager, coached 100 team members on employment law compliance, workplace policies, and operational procedures including case documentation best practices; maintained training logs in case of audit, ensured regulatory reporting compliance, and adhered to continuing education guidelines • Received promotion to Function Lead after 5 months after demonstrating keen ability to support operations, participate in the investigation process, identify gaps, formulate… Show more • Reporting to the Project Manager, coached 100 team members on employment law compliance, workplace policies, and operational procedures including case documentation best practices; maintained training logs in case of audit, ensured regulatory reporting compliance, and adhered to continuing education guidelines • Received promotion to Function Lead after 5 months after demonstrating keen ability to support operations, participate in the investigation process, identify gaps, formulate correction plans, and execute training in 1:1 and group environments• Supported the adjudication of 1,000+ cases for the Colorado Department of Labor Unemployment Insurance Division related to unemployment insurance eligibility; interviewed claimants, employers, and third parties in order to make determinations Show less

Orlando, Florida, United States

• Complied with HIPAA regulations while maintaining the health records of more than 8 million patients across North America in support of prescription and vaccination medical practices • Coordinated with external vendors and internal staff to Initiate the investigation of data collection errors, prescription order validation, ensure accuracy of third-party submissions, adverse event reporting, process medical records requests • Drafted and submitted correction requests and… Show more • Complied with HIPAA regulations while maintaining the health records of more than 8 million patients across North America in support of prescription and vaccination medical practices • Coordinated with external vendors and internal staff to Initiate the investigation of data collection errors, prescription order validation, ensure accuracy of third-party submissions, adverse event reporting, process medical records requests • Drafted and submitted correction requests and audit responses for complaint investigation responses • Surpassed established metrics and guidelines for quality, efficiency, and customer satisfaction; ensured department error rates were below 20% monthly Show less

Orlando, Florida Area

• Reporting to the Director of Testing, submitted monthly reports on quality standards metrics, technology issues, site outages, and onsite incidents• Tracked staff’s certifications for testing vendors and coordinated staff’s schedules for re-certifications• Monitored for adherence to HIPAA regulations and regularly conducted internal audits to ensure the accuracy of test log sheets; reviewed exam materials, security policies, and the release of student testing records for… Show more • Reporting to the Director of Testing, submitted monthly reports on quality standards metrics, technology issues, site outages, and onsite incidents• Tracked staff’s certifications for testing vendors and coordinated staff’s schedules for re-certifications• Monitored for adherence to HIPAA regulations and regularly conducted internal audits to ensure the accuracy of test log sheets; reviewed exam materials, security policies, and the release of student testing records for validity• Supported an 80% increase in client experience scores by improving operational and procedural compliance Show less

Gainesville, Florida Area

• Trained and coached 45+ employees on interviewing best practices, hiring, training, mentoring, and advertising of client services with diversity and inclusion principles in mind• Increased the Alachua County Crisis Center Volunteer diversity and training pool from 25% to 65%• Partnered with Finance to monitor a budget of $10,000 allocated to the launch of community support services including the NewboRN Home Visiting Program and the Children’s Trust of Alachua County Board

Miami/Fort Lauderdale Area

• Reporting to the Vice President of Legal and Compliance, performed contractual risk assessments and notified hospital legal staff of necessary addendums or missing legal documentation to mitigate risk and avoid unintentional breach of contract• Coordinated with external vendors in order to procure contracted services for onsite facilities and follow up on legal policy requirements

Miami/Fort Lauderdale Area

• Assisted with the update and revision of the Jay Weiss Community Handbook (4th Edition) compliance policies, specifically Confidentiality and Data Protection, Informed Consent, and Conflict of Interest• Revised procedures for patients and staff in suspected or confirmed cases of a breach in PHI; coached individuals and teams on methods for contacting the local Office of HIPAA Privacy and Security and the Department of Health Information Management• Directly supported the Lead… Show more • Assisted with the update and revision of the Jay Weiss Community Handbook (4th Edition) compliance policies, specifically Confidentiality and Data Protection, Informed Consent, and Conflict of Interest• Revised procedures for patients and staff in suspected or confirmed cases of a breach in PHI; coached individuals and teams on methods for contacting the local Office of HIPAA Privacy and Security and the Department of Health Information Management• Directly supported the Lead Principal Investigator (PI) in the entry of Protected Health Information (PHI) and the preparation of visual presentations focused on Institutional Review Board (IRB) protocol• Supported lab operations in the preparation of colorectal cancer kits and blood samples for testing Show less

Gainesville, Florida Area

• Maintained annual records of freight costs, transportation rates, and material costs, regularly analyzing data for potential cost reduction• Communicated with third-party vendors and department chairs to ensure timely product ordering and efficient delivery supplies

Bachelors, Public Health

Activities and Societies: ● Student Support Scholars Program SSS Alumni ● The National Society of Collegiate Scholars ● Phi Eta Sigma.

Masters, Health Services Administration

Minor, Disabilities In Society

High School, International Baccalureate Program

Activities and Societies: Women of Tomorrow, Autism Speaks Organization, National Honor Society, Humane Society of Greater Miami